HR Operations Manager

About Steer Health

Steer Health is a pioneering AI-driven platform focused on growth and automation within healthcare, supporting health systems, hospitals, and physician groups to attract and retain patients, streamline front and back-office workflows, and provide modern, consumer-oriented patient experiences. Our AI agents assist throughout the patient journey—from digital engagement and scheduling to post-visit follow-up and revenue management.

Founded in 2021 and based in the Dallas-Fort Worth area, Steer Health has earned recognition as a KLAS Emerging Solutions Top 20 firm and received the 2026 Hearst Health Prize. We are scaling rapidly, driven by a mission to transform healthcare, and are expanding our people operations accordingly.

Role Overview

The HR Operations Manager will lead the daily human resource operations essential to Steer Health’s smooth functioning and positive workplace culture. This role acts as the primary support for employees regarding onboarding, benefits, compliance, and record management, while partnering closely with leadership to support team growth. It's a hands-on position focused on refining existing workflows and implementing foundational HR processes for scaling.

Primary Responsibilities

• Manage the entire employee lifecycle including offer letters, background checks, onboarding, transfers, and offboarding.
• Oversee payroll administration, benefits management, leave programs, open enrollment, and respond to employee inquiries.
• Maintain accurate and confidential HR records, audit-ready and compliant with regulations.
• Ensure adherence to federal, Texas state, and local employment laws, updating employee handbooks, policies, and mandatory trainings (including HIPAA and security awareness).
• Support recruitment operations such as job postings, interview coordination, candidate communications, and offer finalization.
• Coordinate performance reviews and feedback cycles, equipping managers with necessary leadership tools.
• Manage employee relations affairs with sensitivity, sound judgment, and discretion.
• Lead culture, engagement, and recognition initiatives within the Dallas office environment.
• Administer vendor relationships for payroll, benefits brokers, and background screening services, seeking ongoing process improvements.
• Develop and provide comprehensive people analytics on headcount, hiring pipelines, retention, and other vital metrics for management.

Qualifications

• Minimum of 5 years progressing within HR roles, including direct responsibility for HR operations or as an HR generalist.
• Experience in startup or high-growth companies; background in healthcare or SaaS environments is advantageous.
• Solid understanding of employment law and compliance at federal and Texas levels.
• Proficient with HRIS and payroll systems such as Rippling, Gusto, ADP, or BambooHR.
• Exceptional discretion with confidential and sensitive information.
• Strong organizational aptitude, attention to detail, and capability to manage multiple priorities effectively.
• Clear and warm communication skills, able to quickly establish trust across all employee levels.
• Bachelor's degree in Human Resources, Business, or related discipline; SHRM-CP or PHR certification is beneficial.
• Availability to work full-time onsite at the Dallas, TX office.

Compensation and Benefits

• Competitive salary with performance-related bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Paid time off and observance of company holidays.
• Opportunity to contribute to forming the HR function at a rapidly growing, award-winning healthcare AI enterprise.
• A dynamic and collaborative office environment where contributions are visible and impactful.

Equal Opportunity Employment

Steer Health is committed to fostering diversity and inclusion. We offer equal opportunity employment and consider all applicants without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.