Housekeeping Supervisor

About Pullman Singapore Hill Street

Pullman Singapore Hill Street offers a dynamic blend of playful energy and top-tier hospitality. This 350-room hotel boasts amenities such as a rooftop bar, executive lounge with panoramic views of Fort Canning, the Singapore River, and St Andrew’s Cathedral, alongside a lively lobby, health and fitness center, and swimming pool. As a premium brand under the Accor group, Pullman serves cosmopolitan travelers who skillfully balance business and leisure. Join us to contribute to creating an inspiring and welcoming hospitality experience globally.

Key Responsibilities

• Ensure the hotel maintains impeccable cleanliness, order, and appearance in line with Brand Standards.
• Lead daily briefings for housekeeping attendants to coordinate hotel upkeep operations.
• Organize and schedule room cleaning activities effectively.
• Manage pest control reports and general cleaning room logs; liaise with Front Office for room block arrangements when necessary.
• Maintain records of guest preferences and track follow-ups on guest feedback with supervisors.
• Oversee inventory of baby cots, extra beds, and loaned items, ensuring accurate records.
• Monitor housekeeping receipts, stock orders, and inventories, controlling monthly usage efficiently.
• Keep track of medical leaves, annual leaves, and public holidays for staff.
• Prepare and maintain monthly expense documentation.
• Report spoilage, repairs, and discards to management and communicate with vendors for resolutions.
• Collaborate closely with all team members to ensure smooth operational workflow.
• Verify daily RA reports and reconcile with systems at shift end.
• Manage overtime and incentive records for housekeeping staff.
• Conduct thorough handovers and updates at the end of shifts.
• Log communications, requests, and important records in physical or electronic logbooks.
• Arrange room setups customized to special guest requests.
• Investigate guest complaints and direct messaging logs, reporting findings to supervisors.
• Assess housekeeping team performance and assist in performance reviews.
• Conduct training sessions and provide welcome kits for new team members.
• Ensure all rooms meet company brand standards prior to guest arrival.
• Ensure timely update of room status and oversee room turnaround procedures.
• Perform rigorous cleanliness inspections of rooms before releasing them to guests.
• Inspect VIP rooms to verify compliance with luxury standards.
• Conduct random checks on guest rooms, public areas, and housekeeping equipment to maintain presentation and cleanliness standards.
• Inspect housekeeping trolleys and pantry areas at shift close.
• Maintain appropriate stock levels of guest supplies, cleaning materials, linens, and uniforms, conducting periodic inventories.
• Ensure team members are trained in proper chemical handling, lifting techniques, and safety protocols.
• Analyze guest feedback proactively and implement improvements to enhance service quality continuously.

Candidate Profile and Qualifications

• Minimum of 2 years’ experience in a similar supervisory role, preferably within luxury hotel settings.
• Keen attention to detail with a commitment to excellence.
• Strong adaptability and flexibility to meet varying operational needs.
• Ability to perform effectively under pressure in a fast-paced environment.

Additional Information and Benefits

• Conveniently located near City Hall MRT station.
• Five-day workweek.
• Duty meals and uniforms provided.
• Comprehensive medical coverage.
• Birthday and family care leave entitlements.
• Annual wage supplement.
• Discounts on food & beverage and across global hotel networks.