Housekeeping Order Taker

Job Overview

We are looking for a Housekeeping Order Taker to efficiently manage and coordinate housekeeping service requests within our organization. The selected individual will be pivotal in ensuring cleanliness and service requests are fulfilled promptly to maintain guest satisfaction.

Core Duties

• Answer and process guest housekeeping requests through phone lines, Opera/Message Box systems, and internal channels.
• Log, dispatch, and monitor requests to guarantee completion within established service standards.
• Collaborate closely with housekeeping attendants, supervisors, engineering, and other relevant departments to ensure delivery of requested services.
• Update room occupancy status accurately within the system.
• Handle documentation pertaining to lost and found items, coordinating their retrieval effectively.
• Compile daily reports covering room statuses, guest requests, and other key operational data.
• Support basic administrative activities such as scheduling and attendance tracking within the housekeeping department.
• Assist supervisors by managing daily operational priorities and coordination.

Operational Goals

• Ensure rapid dispatch of guest requests to meet or exceed timelines.
• Enhance service response efficiency and reduce delays.
• Maintain precise and current data entries in Opera and Message Box systems.
• Promote seamless communication between frontline teams and supervisory management.

Required Skills and Experience

• Excellent communication and interpersonal abilities.
• Strong organizational skills with capability to juggle multiple tasks.
• Meticulous attention to detail and accuracy in work.
• Ability to perform effectively under pressure in a high-paced environment.
• Proactive problem-solving approach and optimistic team orientation.
• Familiarity with Opera Cloud system preferred.
• Experience with Message Box or similar communication platforms is advantageous.
• Proficient in Microsoft Office suite including Excel, Word, and PowerPoint.
• Previous experience in housekeeping or front office operations is desirable.
• Prior experience in a coordinator or order-taking role is beneficial.
• Good command of English; knowledge of additional languages is an asset.