Guest Service Associate

About the Company

Lemon Tree Hotels Limited is among India's prominent hotel chains, rapidly expanding with over 220 properties that span diverse segments including upscale, upper-midscale, midscale, and economy. The group manages seven unique brands tailored to various guest preferences and budgets, such as Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. Established with its first 49-room hotel in 2004, the company now employs approximately 7,700 staff members and continues to grow with over 100 hotels added recently. Their focus remains on delivering an exceptional and distinct guest experience.

Role Overview

The position of Guest Service Associate, based at the Lemon Tree Hotels location in Hisar, Haryana, is a full-time onsite role. The main duties include welcoming guests, managing check-in and check-out procedures, and ensuring guests enjoy a seamless and comfortable stay. This also entails addressing guest inquiries, handling room reservations and allocations, liaising with housekeeping and other departments, and professionally resolving any guest complaints.

The role involves maintaining accurate front desk records, processing payments efficiently, and providing guests with information about hotel amenities, nearby attractions, and transportation options. The Guest Service Associate is expected to maintain brand standards, adhere to safety and security protocols, and support a hospitable, responsive, and guest-oriented atmosphere.

Qualifications and Skills

• Excellence in guest engagement and delivering friendly, supportive service.
• Strong customer service skills to manage inquiries, feedback, and concerns with professionalism and effective problem-solving.
• Experience in reservation handling, including booking management, room assignment, and coordination with reservation systems.
• Clear, polite communication abilities both verbally and in writing to interact with guests, team members, and supervisors effectively.
• Basic competency in computer usage and familiarity with hotel property management or front desk software.
• Willingness to work in shifts, covering weekends and holidays, and the ability to stay calm in a fast-paced hospitality environment.
• Attention to detail, dependability, and a strong dedication to upholding cleanliness, safety, and high service quality standards.
• Prior hospitality or front office experience is preferred; having a diploma or degree in Hotel Management or related discipline is a plus.