Guest Service Agent

Company Overview

Become a part of Accor, a global hospitality leader representing over 45 distinctive brands, 5,500 hotels, and 10,000 restaurants and lifestyle venues. At Accor, we value your unique contributions and provide ample opportunities for career growth. Every interaction you have, whether a smile or a service gesture, plays a vital role in creating a lasting and positive impression on our guests, colleagues, and the environment. Together, we aspire to practice responsible hospitality. Embrace the Heartist® spirit and let your passion guide you in the fast-paced world of hospitality.

Role Responsibilities

• Warmly welcome and assist guests, visitors, and fellow staff members with professionalism and friendliness.
• Promptly respond to incoming calls, directing them accurately using a multi-line telephone system.
• Provide detailed information about hotel services, current promotions, pricing, schedules, and policies.
• Make outbound calls to potential and current clients to market products, services, or special offers.
• Manage guest appointments and respond to inquiries efficiently.
• Record and accurately forward messages to relevant departments or team members.
• Collaborate with internal teams to ensure timely and effective customer service delivery.
• Carry out basic administrative duties such as data entry, filing, and maintaining records.

Candidate Requirements

• At least one year of experience in a related communication or hospitality role.
• Excellent English communication abilities; knowledge of additional languages is advantageous.
• Strong interpersonal skills combined with effective problem-solving capabilities, maintaining composure in high-pressure situations.
• Basic proficiency with computers and familiarity with the Opera Property Management System.
• A customer-focused mindset with a positive attitude and the ability to work well within a team.

Additional Details

Commitment to Diversity and Inclusion: Accor is dedicated to fostering an inclusive work environment by attracting, hiring, and promoting diverse talents.

Why Choose Accor? More than a global leader, Accor embraces and respects your individuality, offering positions and brands that resonate with your personality. We encourage continual growth and learning, ensuring your work is meaningful. Your journey with Accor is your story to craft as we jointly shape the future of hospitality.

Join us to follow your passion, care for the community, and challenge the norms!