Front Office Receptionist

About Rixos Bab Al Bahr

Rixos Bab Al Bahr is a luxurious hotel chain renowned for blending traditional Turkish hospitality with a fresh take on all-inclusive vacations, crafting unique and memorable guest experiences. As part of the broader Accor family, the hotel fosters a welcoming environment where individuals can grow, learn, and find meaningful work that aligns with their personality and career goals.

Compensation and Benefits

• Competitive salary package
• Meals provided throughout the day including duty meals and coffee breaks
• Vacation tickets and associated benefits facilitated by the hotel
• Accommodation and comprehensive medical insurance coverage

Role Overview

The Front Office Receptionist at Rixos Bab Al Bahr plays a vital role in delivering an exceptional guest experience by facilitating smooth check-in and check-out processes, addressing guest preferences, and maintaining high service standards that transform stays into unforgettable moments.

Key Responsibilities

• Deliver exceptional and personalized service to exceed guest expectations, creating lasting positive experiences
• Manage the front desk operations, including efficient handling of guest arrivals and departures
• Collaborate closely with various hotel departments to ensure effective communication and service delivery
• Answer phone calls and handle email correspondence with professionalism and courtesy
• Process guest payments accurately and maintain thorough records of financial transactions
• Ensure the lobby and front desk areas are always neat, organized, and inviting
• Maintain strict confidentiality and security regarding guest information
• Exemplify professional conduct consistent with the hotel’s prestigious brand image

Required Qualifications

• Prior experience in a similar hospitality role is preferred
• Excellent communication and interpersonal skills paired with a friendly demeanor
• Strong organizational abilities and keen attention to detail
• Proficiency with Opera property management system highly advantageous
• Passion for delivering outstanding customer service
• Fluency in English and proficiency in Russian is mandatory
• Flexibility to work varying shifts, including weekends and public holidays
• Legal authorization to work in the UAE