Front Office Agent (m/f/d)

About the Company

25hours Hotels in Hamburg HafenCity embraces a nautical theme with stories of sea voyages and distant ports inspiring their work environment. Located in Hamburg's trendiest district, the two nearby hotels collaborate closely, creating a dynamic, youthful team atmosphere marked by friendliness and informal culture. Colleagues often become friends here.

Job Opportunity

Join us as a Front Office Agent and benefit from a 4-day workweek, granting you three days off each week to better balance your free time.

Key Responsibilities

• Ensure guests are not only satisfied but genuinely enthusiastic about their stay.
• Serve as the primary contact for guests addressing any concerns or inquiries.
• Exhibit passion for hospitality and hosting.
• Be the welcoming first point of contact for guests.
• Prepare statistics and reports related to front office operations.

Candidate Profile

• Your personality and attitude weigh more than formal qualifications.
• Completed apprenticeship in the hotel sector is a plus.
• Prior experience at a hotel reception desk is desirable.
• Excellent communication skills and a fondness for guest interaction.
• Preferably possess insider knowledge to provide authentic Hamburg tips.
• Able to motivate and inspire guests and colleagues alike.

Additional Information

• Full-time team members work only four days a week with no reduction in pay or holiday entitlement.
• Access to all 25hours hotels with ten complimentary nights per year for employees.
• Enjoy membership perks from Ennismore, including substantial discounts at bars, restaurants, and hotel bookings worldwide.
• Benefit from special offers through various cooperation partners.
• Flexible working arrangements are supported, including part-time and mini-jobs.
• Receive a monthly allowance for gym membership or public transportation tickets (HVV ticket).
• Participate in entertaining staff parties and much more.