Front Desk Receptionist

About Stella Stays

Stella Stays is transforming the concept of hospitality by offering tech-enhanced, stylish living spaces designed for comfort and convenience across the MENA region. Since launching in 2019, the company has rapidly positioned itself as an innovative leader by providing fully furnished homes that are easy to book online, equipped with high-speed internet and superior amenities for seamless stays without any complicated paperwork.

Role Summary

We are searching for a highly organized and detail-conscious Front Desk Receptionist to join our Riyadh team. This individual will play a critical role in managing the daily operations, ensuring exceptional guest experiences, and facilitating effective communication among stakeholders.

Key Responsibilities

• Perform daily inspections at check-in and check-out to verify property readiness and guest satisfaction.
• Manage inventory and conduct stock counts to maintain supply levels.
• Supervise cleaning and maintenance staff, optimize scheduling, and ensure high standards of work.
• Coordinate repair and maintenance activities promptly to avoid guest disturbances.
• Compile and maintain daily, weekly, and monthly operational reports, including guest feedback analysis.
• Ensure all property documentation complies with quality control standards.
• Respond swiftly and professionally to guest requests on site.
• Handle additional service requests, coordinating with appropriate providers.
• Source, negotiate, and manage relationships with reliable vendors and service providers.
• Safeguard data integrity and confidentiality of sensitive information.
• Welcome visitors, clients, and partners professionally, maintaining a hospitable reception area.
• Manage incoming calls efficiently, taking detailed messages if required.
• Oversee incoming and outgoing mail and packages.
• Maintain cleanliness and overall appearance of the reception area.
• Support miscellaneous administrative duties as needed.

Candidate Profile

• Preferred bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
• Experience in operations and front desk roles, ideally within the hospitality sector.
• Strong organizational skills with the ability to multitask and pay close attention to detail.
• Excellent interpersonal and communication capabilities to effectively engage guests and internal teams.
• Proficiency with property management systems and relevant software platforms.
• Self-starter able to work independently and make informed decisions in a dynamic environment.

Additional Details

This job description represents the principal functions of the position but is not all-encompassing. Additional duties may be assigned by management as needed.