Food & Beverage Supervisor

About the Company

Accor is a global leader in hospitality that embraces individuality, offering opportunities and brands that align with diverse personalities. The company fosters an environment of continuous learning and growth to add purpose to work, encouraging employees to shape their own career stories and embrace innovation in hospitality.

Role Overview

The Food & Beverage Supervisor will oversee daily operations within restaurants, lounges, banquet events, and other food and beverage venues to ensure high service standards and smooth functioning.

Key Responsibilities

• Manage daily operations of food and beverage outlets including restaurants and banquet functions.
• Ensure guests receive prompt, polite, and professional service at all times.
• Lead, inspire, and support the food and beverage team throughout assigned shifts.
• Create staff schedules and assign tasks to optimize operational efficiency.
• Monitor and uphold service quality standards and compliance with company policies.
• Address guest feedback and complaints with professionalism and swift resolution.
• Collaborate with kitchen and other departments to maintain seamless service delivery.
• Track inventory, assist in ordering supplies, and manage stock control.
• Ensure proper food and beverage handling, storage, and presentation meets standards.
• Maintain cleanliness, hygiene, and safety in alignment with local health regulations.
• Conduct training, coaching, and performance evaluations to enhance team effectiveness.
• Support achieving sales goals, cost control, and waste reduction initiatives.
• Prepare shift reports and communicate operational updates to management.

Requirements

• High school diploma or equivalent required; diploma or degree in Hospitality Management or related field preferred.
• Experience in food and beverage operations, preferably with supervisory exposure.
• Strong leadership qualities and excellent communication skills.
• Good customer service orientation.
• Knowledgeable in food safety, hygiene, and sanitation regulations.
• Familiarity with POS systems and fundamental computer applications.
• Willingness and ability to work flexible hours, including evenings, weekends, and holidays.