Executive Assistant

About the Company

Intercom builds Fin, an AI customer agent platform focused on helping businesses create consistently excellent customer experiences. Its AI agent is designed to handle support across the full customer journey, including service, sales, and ecommerce, with minimal setup and integration. Fin can also work together with Intercom’s help desk to create one connected system for modern support teams.

Established in 2011, the company has grown rapidly and is now among the largest private software companies globally, serving nearly 30,000 businesses around the world. The organisation is driven by values that emphasise speed, intensity, and delivering strong value to customers.

Role Overview

This is a high-impact opportunity to support senior leadership in a fast-moving AI business. The role calls for someone who can keep executive operations running smoothly, remove friction from the leaders’ day, and use modern tools, including AI-enabled workflows, to improve efficiency. The ideal candidate will be proactive, highly organised, and able to think ahead to avoid issues before they arise.

What You’ll Do

• Support senior leaders directly so they can focus their time and attention on the most important priorities.
• Run busy, complex calendars and adjust schedules frequently as priorities change.
• Coordinate international travel carefully and ensure a smooth, high-quality experience.
• Help plan and organise leadership and team events such as off-sites.
• Process expenses and reimbursements for the departments supported by your leader in a timely and accurate way.
• Take care of personal tasks on behalf of the leaders you support.
• Test and adopt AI tools that can improve productivity for both you and your leaders.
• Work with other executive assistants to provide backup during absences and contribute to shared projects.
• Stay close to what is happening across the business and surface useful context that may affect priorities or create blockers.
• Protect confidentiality and operate with a high degree of professionalism in all situations.
• Manage additional administrative and operational work as needed.
• Contribute positively in a high-energy, fast-paced environment.

What You Need

• At least 3 years of experience in an administrative position within a fast-paced setting.
• Strong capability in calendar management, travel coordination, and operational support.
• Ability to balance several requests and prioritise competing demands from leaders or stakeholders.
• Excellent standards around discretion, professionalism, and confidentiality.
• Reliable, detail-focused, resourceful, and consistent in execution.
• Comfort working through ambiguity and staying composed under pressure.
• Strong written and verbal communication skills, with the ability to adapt to different stakeholders.
• Genuine curiosity about technology and practical experience or interest in using AI tools and agents to automate routine work and improve efficiency.
• Very comfortable using Gmail, Google Calendar, Google Drive, Slack, and similar tools.
• Someone who is intelligent, motivated, adaptable, and strong in tactical administration.

Benefits

• Competitive pay along with equity in a fast-growing startup.
• Lunch is provided every weekday, plus snacks and a fully stocked kitchen.
• Regular salary reviews tied to strong performance.
• Unlimited access to Claude Code and other leading AI tools, with a culture that encourages experimentation and building.
• Pension scheme with employer match up to 4%.
• Life assurance plus comprehensive health and dental cover for employees and dependents.
• Flexible paid time off.
• Paid maternity leave and 6 weeks of paternity leave for fathers.
• Cycle-to-Work Scheme and secure bike storage.
• MacBooks are standard, with Windows available for certain roles where needed.

Work Policy

This role follows a hybrid working model. Employees are expected to work from the office at least three days per week, while retaining some flexibility to work from home.

Culture and Equal Opportunity

The company maintains an open and inclusive culture and avoids divisive topics in internal and external communications to support a safe and cohesive workplace. Personal views may be expressed on non-work-related matters on personal social platforms and on personal time.

The organisation is committed to equal employment opportunity and does not discriminate on the basis of race, colour, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected status.