ವ

Customer Support Representative

Vertisystem (A MOURI Tech Company)

Remote · ಒಪ್ಪಂದ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: —
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 3 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಮನೆಯಿಂದ ಕೆಲಸ ಮಾಡಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ಕೆಲಸದ ವಿವರ

Job Overview

This role involves delivering support to Cocoon's users remotely within the Pacific Time zone. The position operates under a contract expected to last over six months.

Key Responsibilities

Assist users with inquiries and issues related to the product through email and scheduled phone conversations.
Manage incoming support interactions within a tiered software support framework, ensuring prompt and empathetic assistance.
Efficiently handle 30 to 45 email tickets and conduct 5 to 10 customer calls each day.

Requirements and Skills

Exceptional verbal and written communication capabilities.
Prior experience in customer support roles, ideally within SaaS environments.
Proficiency in using Front, Calendly, and Zoom tools.
Availability to work standard hours between 9:00 AM and 6:00 PM Pacific Time.
Motivation to learn and adapt in a dynamic and fast-paced work setting.

ಕೌಶಲ್ಯಗಳು

ಗ್ರಾಹಕ ಬೆಂಬಲ ಜೂಮ್ ಮಾಡಿ SaaS Support Calendly Email Ticket Management Front Software

Work styles they’re looking for

ಹೊಂದಿಕೊಳ್ಳುವಿಕೆ ಸಮಯ ನಿರ್ವಹಣೆ ಲಿಖಿತ ಸಂವಹನ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು ಮೌಖಿಕ ಸಂವಹನ ಪರಾನುಭೂತಿ