Customer Success Manager

About Kajabi

Kajabi is undergoing a major company-wide reinvention, led by its founders after fifteen years, with a renewed focus on speed, ambition, and building for the expert economy. The platform helps millions of creators and entrepreneurs share their knowledge, grow freedom in their work, and make a broader impact.

This role is for someone who wants to contribute to a fast-moving team that values high standards and meaningful work.

Role Overview

Kajabi is hiring an experienced Customer Success Manager to support a portfolio of customers and help them achieve strong outcomes with the Kajabi platform. The person in this role will act as a strategic partner, deepen customer relationships, improve product adoption, spot opportunities to increase value, and strengthen long-term loyalty. A strong mix of communication, technical understanding, problem-solving, and relationship management is essential.

Key Responsibilities

• Develop and sustain trusted relationships with important stakeholders across assigned strategic accounts, serving as the main day-to-day contact.
• Guide new customers through onboarding and adoption by creating customized onboarding approaches that help them get value quickly.
• Work with customers to clarify business goals, define success measures, and ensure they are realizing the platform’s full potential.
• Maintain regular contact through calls, meetings, and other channels to understand changing needs and provide ongoing guidance and best practices.
• Identify retention risks early, address concerns proactively, and help shape strategies that protect customer satisfaction and loyalty.
• Spot expansion opportunities such as upsells and cross-sells, then partner with internal teams to pursue them.
• Bring customer feedback back to Product, Engineering, and Marketing so it can inform product improvements and the overall experience.
• Help create customer advocates who can share testimonials and referrals.
• Track customer health, monitor progress against success plans, and share updates with internal stakeholders.
• Collaborate closely with other Customer Success Managers, Partnerships, Support, and Product to keep the customer experience consistent and seamless.
• Keep current with customer success best practices and look for ways to improve processes and execution.

Requirements

• Bachelor’s degree in a relevant discipline.
• At least 4 years of experience in Customer Success within a SaaS environment, including work with strategic accounts.
• Strong grasp of SaaS business models and customer lifecycle management.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to build trust, influence stakeholders, and work across different levels of an organization.
• Solid analytical and problem-solving ability with a practical approach to solutions.
• Hands-on experience with CRM and customer success platforms such as HubSpot, Salesforce, or Gainsight.
• Comfort managing several priorities in a fast-paced setting.
• Self-driven, proactive, and accountable with a strong ownership mindset.
• Technical aptitude to become a subject-matter expert on Kajabi and its product capabilities.

Benefits

• Competitive full-time compensation with bonus potential and equity eligibility.
• Company-paid medical, dental, and vision coverage for employee and family.
• 401(k) plan with a 6% match.
• Flexible paid time off.
• Fitness and wellness benefits.
• Mental health support resources.
• Travel for in-office collaboration days and opportunities for leadership growth.

Work Arrangement

This is a remote role with periodic in-person collaboration required 2 to 3 times per quarter. It is best suited for candidates in Western time zones. Relocation support is available for exceptional candidates who prefer to work from the Irvine, California office.

Compensation

This position is open only to applicants based in the United States. The base pay range is $74,000 to $98,000 per year, plus a 12% bonus.

Additional Information

Kajabi is committed to equitable and inclusive hiring. Final pay may vary depending on location, travel requirements, prior experience, and relevant skills or expertise.

Kajabi LLC is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other protected status under applicable law.

Candidates should be high-potential, high-character individuals who want to grow quickly and help shape Kajabi’s future.