Customer Service Representative

About the Role

Under the supervision of the General Manager and working closely with the Sales & Operations Supervisor, the Customer Service Representative will manage daily operations within our Services Office Industry. The role involves ensuring the office facility operates smoothly while delivering exceptional service to our clients.

Key Responsibilities

• Manage front desk activities including warmly greeting clients and visitors.
• Promptly respond to and direct phone calls; handle client inquiries, concerns, and feedback efficiently.
• Oversee incoming and outgoing mail and deliveries; maintain a clean and organized reception area.
• Identify proactive measures to increase client satisfaction and loyalty through value-added service offerings.
• Provide clients with information regarding the business center's services and facilities.
• Handle client complaints ensuring timely resolution and satisfactory outcomes.
• Fulfill reasonable requests from guests, clients, and employees to ensure comfort, satisfaction, and safety.
• Facilitate effective communication between clients and internal teams for alignment and mutual understanding.
• Collaborate with sales, marketing, finance, and other departments to support client and organizational goals.
• Address enquiries professionally across in-person, telephone, and email channels.
• Serve as a liaison to communicate client feedback, needs, and expectations to internal stakeholders.
• Proactively manage and resolve client issues or conflicts with professionalism.
• Work with internal teams to implement corrective measures and prevent escalation of problems.
• Adhere strictly to company policies, procedures, and licensing laws at all times.
• Provide administrative support including data entry, document handling, schedule coordination, and meeting organization.
• Assist in preparing reports, presentations, and proposals for clients and internal teams.
• Maintain accurate records related to client interactions and operational activities.
• Ensure reception, meeting rooms, and common areas are kept clean, organized, and well maintained.
• Coordinate with maintenance and cleaning personnel to address facility-related matters.
• Conduct regular pantry supply checks and report purchase requests and security issues to management.
• Build and sustain positive client relationships by understanding and addressing their needs.
• Support client onboarding processes ensuring smooth transitions.
• Coordinate with various suppliers to meet company and client requirements.

Additional Information

• Salary Range: AED 5000 to 6500 depending on experience.
• Benefits: Employment visa, medical insurance, 23 working days of annual leave, biennial air tickets.
• Working Hours: Monday to Friday, 8:00 AM to 5:30 PM, plus Saturday rotation from 10:00 AM to 1:00 PM.
• Preference: Female candidates preferred.
• Only shortlisted candidates will be contacted; submission of full CV with photograph is requested.