Customer Service Representative

About the Role

We are seeking a dedicated and approachable Customer Service Representative eager to provide outstanding support and positive experiences for our customers. This role requires enthusiasm for assisting clients and working collaboratively within a team to uphold excellent service standards.

Key Responsibilities

• Respond quickly to customer queries received via phone, WhatsApp, email, and social media channels.
• Handle customer complaints with professionalism and escalate more complex matters as needed.
• Support customers in managing account-related concerns including deposits, withdrawals, and navigating the platform.
• Maintain comprehensive and precise records of customer conversations and resolutions.
• Ensure follow-up on unresolved issues to guarantee customer satisfaction.
• Provide accurate information regarding company products, offers, and services.
• Collaborate with internal departments to efficiently address and resolve customer problems.
• Achieve customer service benchmarks and consistently uphold high service quality.

Qualifications and Experience

• Possession of HND or Bachelor's degree in any relevant discipline.
• At least one year of experience in customer service, with preference for experience within the betting or fintech sectors.
• Exceptional spoken and written communication abilities.
• Strong interpersonal and problem-solving skills.
• Proficient computer skills, including familiarity with Microsoft Office applications.
• Capability to manage multiple client requests under pressure.
• A positive demeanor, patience, and strong attention to detail.
• Willingness to work in shifts including weekends and public holidays as necessary.

Benefits and Opportunities

• Competitive remuneration package.
• Clear pathways for career advancement and personal development.
• Supportive and collaborative workplace culture.
• Access to continuous training and learning programs.

Additional Information

Employment location is on-site at Weija-Gbawe Municipal District in the Greater Accra Region of Ghana.

Application Deadline: 11th August 2026