Customer Service Representative

About Term Finance

Term Finance operates as the Caribbean's pioneering fully web-based credit institution, catering to customers across Trinidad & Tobago, Barbados, Guyana, Jamaica, and St. Lucia. The company provides a variety of financial products such as consumer credit, small business loans, eCommerce-enabled product financing, and prepaid MasterCard offerings. With a strong emphasis on technology, Term Finance aims to deliver convenient and accessible credit solutions tailored to local market needs.

Role Overview

The role is a full-time, on-premises Customer Service Representative position located in Bridgetown. Responsibilities include addressing incoming customer inquiries via telephone, email, and digital channels by delivering precise information about Term Finance products and services. Tasks encompass resolving customer issues, managing basic service requests, assisting customers through application and repayment procedures, documenting interactions, escalating complex matters appropriately, and following up to ensure swift resolution and enhanced customer satisfaction.

Additional duties involve maintaining current knowledge of the company’s offerings, complying with security protocols and regulatory standards, and providing feedback to improve the customer experience.

Qualifications and Requirements

• Proven ability to deliver professional and efficient customer service and support.
• Experience prioritizing customer satisfaction and ensuring prompt resolution of issues.
• Previous exposure to customer-facing roles, preferably in customer service settings.
• Excellent verbal and written communication skills including active listening and clear expression.
• Willingness and ability to work onsite in Bridgetown; strong time management and multitasking abilities in a fast-paced environment.
• Basic familiarity with web-based applications, customer relationship management software, and common office tools.
• High integrity, meticulous attention to detail, and adherence to confidentiality and compliance regulations.
• Experience in financial services or call center operations considered a plus; completion of secondary education is required with preference for further education.