Customer Development Manager

About Colgate-Palmolive

Colgate-Palmolive is a worldwide consumer goods company operating across more than 200 countries, with expertise in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Its trusted products are found in more households globally than any other brand. The company values caring, inclusiveness, and courage, fostering a workplace culture focused on a healthier future for people, pets, and the planet.

Job Location and Travel

Based in Riyadh, Saudi Arabia, this role requires approximately 50% travel time.

Key Responsibilities

• Meet sales, margin, and volume objectives for assigned accounts while ensuring full execution of the 5P framework in stores.
• Build and maintain partnerships with store operations and in-store personnel at both store and regional levels.
• Provide insights on competitors and in-store conditions to guide strategic tactics, reporting findings to the Customer Development Team Leader (CDTL).
• Collaborate with Regional Managers to develop and implement bespoke plans and promotions in assigned accounts.
• Deploy channel strategies defined by the Customer Development Team Leader, focusing on both qualitative and quantitative sales metrics.
• Manage relationships with key stakeholders such as junior buyers and store managers at regional and store levels.
• Lead negotiations related to planograms, displays, and promotion execution at regional offices or store locations.
• Coordinate store-level special events, sell-in activities, and promotional materials in partnership with Regional Managers and CDTL.
• Analyze and optimize Profit & Loss for assigned accounts through opportunity identification and action planning.
• Prepare biannual business reviews with CDTL and General Manager to discuss growth opportunities.
• Conduct regular store visits to spot improvement areas and oversee effective in-store staff coaching and training aligned with product launches, promotions, and merchandising goals.
• Work alongside CDTL and Regional Managers to develop merchandising tools, materials, and in-store programs that encourage product purchases.
• Supervise and assess consistent data collection to monitor 5P performance against targets.
• Ensure clear communication regarding in-store objectives and track execution related to product availability, shelf assortment, pricing, promotion adherence, share of shelf, planograms, and point-of-purchase placements.
• Address operational challenges at regional offices or within retail stores efficiently.

Qualifications and Experience

• Possess a minimum of a Bachelor’s degree or equivalent qualification.
• Have at least five years of professional experience within the Healthcare Services Management or pharmaceutical distribution sector in the Saudi Arabian market.
• Demonstrated experience in growing business with select customers.
• Proficient in both English and Arabic languages.

Inclusion and Equal Opportunity

Colgate-Palmolive is committed to fostering a diverse and inclusive environment where all employees feel valued and empowered to contribute authentically. The company is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital or veteran status, or any other protected characteristics. Reasonable accommodations are provided upon request during the hiring process.