Customer Care Representative

Overview

Genia invites a customer-centric professional to join their New Zealand team as a Customer Care Representative. This role extends beyond standard customer service duties by managing customer orders comprehensively from initial inquiry through to final delivery. Collaboration with production, dispatch, and freight partners ensures timely and precise order fulfillment. Serving as the primary contact for both retail and export customers, you will deliver exceptional service while cultivating sustainable relationships.

Key Responsibilities

• Addressing customer inquiries via telephone and email promptly and professionally.
• Handling customer orders throughout the entire process including placement and delivery follow-up.
• Communicating effectively with production and dispatch teams to facilitate order progress.
• Organizing freight arrangements and managing delivery timelines.
• Coordinating export documentation and overseeing international shipping requirements.
• Preparing quotations and keeping pricing details up-to-date and accurate.
• Assisting the Sales team by updating the CRM system and supporting customer follow-up activities.
• Resolving customer concerns with professionalism and efficiency.
• Collaborating with internal departments to ensure a cohesive customer experience.

Candidate Profile

• Minimum of three years in customer service or customer administration roles.
• Excellent verbal and written communication abilities.
• Strong organizational skills and effective time management.
• High attention to detail and precision in work.
• Adaptability and confidence in learning new software and technologies.
• Proactive mindset with problem-solving skills.
• Capability to manage multiple priorities calmly in a fast-paced setting.

Previous experience in freight, logistics, or export administration is beneficial but not mandatory as full training will be provided.

About Genia

Joining Genia means becoming part of a cooperative team that values excellent customer service, continual improvement, and collective success.

Benefits and Growth Opportunities

• A welcoming and supportive team atmosphere.
• Comprehensive training on products and systems.
• Paths for professional growth and skill enhancement.
• Diverse and engaging role with dynamic daily activities.
• Exposure to both domestic and international customer interactions.