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Customer Care Executive

Aaish Solutions

Bengaluru, Karnataka, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 18,000 – INR 28,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 4 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Overview

We are seeking a skilled Customer Care Executive to join our team at Aaish Solutions in Bengaluru. This position involves managing customer inquiries and providing resolutions through various communication channels while ensuring a positive customer experience.

Key Responsibilities

Respond to customer questions via chat and phone calls professionally and promptly.
Address issues related to orders, deliveries, returns, exchanges, sizing, and payments efficiently.
Close support tickets effectively while maintaining high customer satisfaction levels.
Keep customers informed with timely updates concerning their orders and service requests.
Use Zoho CRM to manage and update customer tickets, ensuring records are accurate and up-to-date.
Track unresolved issues, follow through until they are resolved completely.
Collaborate with operations and logistics teams to resolve customer concerns.
Maintain clear and professional communication and escalate recurring issues appropriately.
Exhibit patience and a solutions-oriented attitude during challenging customer interactions.

ಕೌಶಲ್ಯಗಳು

ಗ್ರಾಹಕ ಬೆಂಬಲ ಜೊಹೊ CRM CRM ನಿರ್ವಹಣೆ Issue Resolution Order management Escalation handling ticketing system

Work styles they’re looking for

ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ಸಂವಹನ ಕೌಶಲ್ಯಗಳು ಗ್ರಾಹಕರ ಗಮನ Patience Clear Communication