Customer Care Executive

Overview

GLR Innovations is seeking a dedicated Customer Care Executive to drive sales and strengthen client engagement across various communication channels. This role requires proactive lead generation, professional communication, and collaboration with internal teams to meet business objectives.

Key Responsibilities

• Identify and pursue sales leads via phone calls, emails, and digital platforms.
• Maintain effective client communication through calls and professional emails.
• Utilize company websites and online portals to generate leads and support business growth.
• Build and nurture strong relationships with existing and potential clients.
• Actively promote company products and services to target audiences.
• Meet designated sales and marketing goals.
• Conduct research on market trends and competitor activity to inform strategy.
• Collaborate with internal departments to fulfill client needs.
• Prepare detailed sales reports and update client databases regularly.

Essential Requirements

• Bachelor's degree in a relevant discipline.
• Strong verbal and written communication capabilities.
• Proficiency in professional email drafting and effective telephone communication.
• Comfortable working with websites, online portals, and Microsoft Office applications.
• Skills in sales techniques, negotiation, and client interaction management.
• Professional demeanor complemented by teamwork and efficient time management.

Required Skills

• Professional email communication.
• Client coordination and telephonic skills.
• Knowledge of sales and marketing principles.
• Experience in handling websites and online lead generation portals.
• Strong problem-solving and multitasking capabilities.