Customer Assistant

Role Overview

Starting as a Customer Assistant offers a wonderful chance to either begin gaining valuable retail experience or take on a fresh challenge if you already have retail background. You will work on-site and report to the Assistant or Store Manager, performing tasks such as assisting at tills, advising customers, or supporting in the back shop area.

Key Responsibilities

• Engage with customers warmly by listening attentively to their needs, answering questions, providing excellent product advice, suggesting additional items, or simply offering a shopping basket to improve their experience.
• Promote in-store offers and programs by effectively informing customers to enhance their shopping.
• Ensure smooth store operations by maintaining appropriate merchandise display on the floor, providing efficient till service, and assisting with stock management in storage areas.
• Collaborate with team members to deliver an outstanding shopping environment, keeping the store clean and well-presented at all times.

Candidate Profile

• Able to thrive in a dynamic and fast-paced environment.
• Strong communication and listening skills.
• Enjoy working cooperatively as part of a team and fostering a supportive team spirit.
• Understand the importance of small details in enhancing customer interactions.
• Willing to represent Boots proudly as a brand ambassador and assist customers in selecting the best products.

Previous customer service experience is advantageous but not mandatory, as full training is provided.

Benefits

• Participation in pension scheme (PRSA).
• Partial paid maternity leave.
• Annual discretionary bonus.
• Attractive employee discounts.
• Flexible benefits package tailored to individual needs.

Additional Information

The company is committed to creating an inclusive, supportive, and diverse work environment where every employee can be themselves and reach their potential. Applications will be followed by an in-store interview within approximately two weeks. Flexible working and job sharing options may be discussed where full-time roles are advertised. Reasonable adjustments during the application and interview processes are available upon request.