Customer Account Manager

Company Overview

Intellihub is a leading innovator in smart metering and energy solutions across Australia and New Zealand, facilitating the energy transition with advanced technologies such as solar, battery storage, electric vehicles, virtual power plants, and home electrification.

Role Overview

This is a 12-month fixed-term position focused on driving new embedded network sales, onboarding customers, and managing their complete journey with Intellihub. The role emphasizes expanding customer relationships, ensuring consistent high-quality service, meeting sales goals, and collaborating internally to enhance product offerings beyond electricity metering.

Key Responsibilities

• Identify and evaluate growth opportunities, articulate value propositions, engage prospects for trials, and support commercial contracting.
• Build and maintain strong relationships with onboarded customers to expand share and reduce churn while maintaining agreed service standards.
• Collaborate with customers to develop accurate forecasts and growth plans.
• Coordinate with operations teams to guarantee swift, accurate order processing and timely delivery aligned with SLA commitments.
• Work closely with scheduling and delivery teams to proactively communicate and manage any delivery issues as per agreed service levels.
• Ensure data quality and timely delivery in partnership with data teams, promptly addressing and communicating any concerns.
• Discover and act on opportunities for upselling and cross-selling additional products and services complementing core electricity metering.
• Respond swiftly to daily operational issues, guaranteeing first-time resolution within SLA parameters.
• Manage month-end billing to ensure accuracy for customers.
• Prepare and provide regular performance reports and metrics to customers as required.

Qualifications and Experience

• Degree or tertiary qualification in Business, Sales, Marketing, or related disciplines.
• Minimum of three years' experience in customer account management, covering acquisition, onboarding, and portfolio development.
• Strong focus on customer service excellence with ability to manage full customer journeys and influence stakeholders effectively.
• Excellent problem-solving aptitude and a proactive stance toward resolving issues.
• Calm, professional demeanor with resilience under pressure.
• Well-developed commercial awareness and ability to collaborate cross-functionally.
• Exceptional communication skills, both written and verbal.
• Competent in data analysis and report preparation.
• Highly organized, adaptable, and outcome-oriented.
• Confident presence and effective communicator with leadership experience in people development.

Additional Information

This opportunity is a maximum 12-month contract with a dynamic, inclusive, and collaborative workplace culture prioritizing diversity, flexibility, and work-life balance through a hybrid working mode. The organization offers career growth opportunities, access to cutting-edge tools, employee well-being focus, and competitive compensation.