Continuous Improvement Manager

About the Role

The Continuous Improvement Manager at Good Company plays a pivotal role in driving operational excellence by identifying improvement opportunities, eliminating inefficiencies, enhancing processes, and nurturing leadership that fosters a culture of learning and accountability. This position involves constructing scalable systems, spearheading process improvement initiatives, and cultivating an environment where every employee contributes to enhancing the workplace and customer experience. The role reflects Good Company's Core Values: Growth Mindset, Ownership, Care, Curiosity, and Achievement.

Core Values in Practice

Growth Mindset

• Challenge existing practices and promote innovation.
• Coach leaders and team members in problem-solving and development.
• Create a culture where errors serve as learning moments.
• Encourage ongoing learning and operational excellence.
• Develop scalable systems to support company growth.

Accountability

• Define clear performance metrics and expectations.
• Use data-driven approaches to inform decisions and assess results.
• Ensure teams are responsible for execution and sustaining improvements.
• Confirm that process enhancements generate measurable business outcomes.
• Maintain transparency through reporting and KPI management.

Care

• Design workflows that enhance productivity and employee experience.
• Engage frontline staff for input before implementing changes.
• Emphasize safety, quality, and employee well-being.
• Foster collaboration and respect to build trust.
• Address and remove barriers causing frustration and inefficiency.

Curiosity

• Investigate root causes rather than symptoms.
• Utilize data, observation, and employee feedback to understand issues.
• Encourage experimentation and innovative problem-solving.
• Explore new technologies and best practices in the industry continuously.
• Challenge traditional thinking to discover improved solutions.

Achievement

• Drive meaningful improvements in productivity, quality, service, and cost.
• Align initiatives with company objectives and customer expectations.
• Celebrate successes while raising standards continuously.
• Create lasting value through projects.
• Support sustainable growth by operational excellence.

Key Responsibilities

• Lead process improvement projects using Lean, Six Sigma, Kaizen methodologies.
• Enhance operations in receiving, inventory, fulfillment, shipping, transportation, and returns.
• Create standardized work procedures and best practices across departments.
• Identify and eradicate waste, bottlenecks, and inefficiencies.
• Develop and maintain KPI dashboards to track operational performance.
• Analyze operational trends and uncover improvement opportunities.
• Conduct root cause analyses and develop corrective action plans.
• Communicate outcomes and measure the impact of projects.
• Coach and train leaders in continuous improvement techniques.
• Facilitate workshops for problem-solving and process enhancement.
• Promote a culture emphasizing ownership and excellence.
• Build company-wide capacity for continuous improvement.
• Support facility growth and onboarding of new customers.
• Lead initiatives to improve capacity and scalability.
• Evaluate and implement automation and technology solutions.
• Create repeatable systems to support future expansion.

Qualifications

• Bachelor's degree in Operations, Supply Chain, Industrial Engineering, Business, or equivalent operational leadership experience (5+ years).
• Proven success in managing process improvement initiatives.
• Strong analytical and project management abilities.
• Advanced skills in Google Sheets and operational reporting.
• Preferred certifications include Lean Six Sigma Green Belt or Black Belt.
• Experience in e-commerce, fulfillment, distribution, or third-party logistics is a plus.
• Knowledge of Warehouse Management Systems.
• Background supporting automation and technology projects.

Definition of Success

• Embedding continuous improvement into company culture.
• Active engagement of leaders and employees in problem-solving.
• Enhancement of productivity and quality without sacrificing employee experience.
• Attainment of measurable positive business outcomes from improvement efforts.
• Development of scalable, repeatable operational systems preparing for growth.
• Exemplification of company values in actions and achievements.