Commercial Counsel

About Decagon

Decagon is a premier conversational AI platform facilitating concierge-level customer experiences for leading brands such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas. Our technology powers AI agents across multiple channels including voice, chat, email, and SMS, aiming to transform traditional customer support into speedy and meaningful interactions. Backed by top-tier investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are an in-office company driven by values such as Getting Things Done, Customer-Invented Solutions, a Winner's Mindset, and broad expertise.

Role Overview

We seek an experienced Commercial Counsel to establish the legal foundations for our rapidly growing AI business. You will collaborate with cross-functional teams spanning Sales, Security, Product, and Leadership, leading negotiations on complex enterprise SaaS contracts and enhancing contracting operations to stimulate revenue growth, safeguard the company, and build scalable legal frameworks.

Key Responsibilities

• Review and negotiate commercial contracts, consistently balancing legal risk with business objectives and adapting guidance to the context and phase of deals.
• Foster collaborative relationships across the company, acting as a solution-oriented advisor to sales and other teams based on company technology, market standards, and legal expertise.
• Define and implement exemplary legal team practices within a high-growth startup, setting operational norms and processes for exceptional service delivery.
• Develop, maintain, and enforce contracting policies and controls.
• Adapt and expand responsibilities as Decagon scales, potentially extending beyond commercial legal matters.

Candidate Profile

• Licensed attorney with at least 4 years of legal practice, including experience at a top-tier law firm or relevant in-house legal role.
• Proficient in drafting, negotiating, and closing a high volume of commercial contracts such as SaaS agreements, MSAs, SOWs, NDAs, DPAs, and partner or reseller agreements.
• Knowledgeable of legal frameworks such as GDPR, CCPA, HIPAA, with understanding of security, AI governance, and intellectual property considerations specific to SaaS transactions.
• Adept at balancing legal risks with business results and skilled at tailoring legal guidance to suit specific deal contexts and stages.
• Experienced collaborating cross-functionally and serving as the primary legal resource for Sales, Finance, Product, and Revenue Operations teams while building global contracting processes.
• Effective communicator who can distill complex legal risks into practical advice for diverse stakeholders, including less sophisticated counterparties, and who approaches challenges with humility.
• Flexible, eager to learn, able to thrive amid fast-paced growth and ambiguity while developing scalable legal systems that promote business momentum.

Preferred Qualifications

• Prior in-house legal experience at high-growth SaaS or technology companies.
• Process-oriented mindset with exposure to Contract Lifecycle Management tools and Salesforce integrations, often partnering with Revenue or Legal Operations.
• Experience leading contract negotiations with enterprise clients, especially those in highly regulated sectors such as financial services, healthcare, and public sectors.
• Familiarity with negotiating AI-specific contract terms and the ability to clearly summarize typical issues.
• Developed and maintained legal playbooks, fallback clause libraries, and approval workflows.

Compensation and Benefits

The compensation range for this role is $235,000 to $260,000 annually plus equity participation. Our full-time employees enjoy comprehensive benefits including medical, dental, and vision coverage for themselves and family members; life and disability insurance; a retirement plan such as a 401(k); parental leave; fertility and family building support via Carrot; a monthly wellness and lifestyle stipend; daily lunches and snacks in the office; and a flexible vacation policy subject to local requirements (e.g., UK employees receive 25 days statutory leave). Benefits details are subject to company policy and may vary by location or change over time.