Collections Accountant

Overview

The role focuses on managing and overseeing all administrative and accounting tasks related to collections. It ensures adherence to internal policies and regulatory requirements while supporting the Accounts Receivable team by maintaining clear records to enable smooth billing, collections, and reporting workflows.

Key Responsibilities

• Maintain accurate customer Statements of Account (SOA) with no unallocated balances.
• Ensure submission of SOA to all customers during the first week of each new month without fail.
• Conduct monthly SOA reconciliations with customers, investigating invoice discrepancies.
• Perform regular follow-ups via phone and email with customers and Operations teams regarding overdue amounts.
• Visit customer offices as needed for SOA reconciliations and payment collection.
• Prepare and enter customer receipts accurately into the ERP system.
• Obtain receipt breakdowns from customers and allocate to corresponding invoices in ERP with high precision.
• Address queries from customers and operations teams promptly.
• Collaborate with Operations to resolve billing disputes.
• Coordinate regular collection meetings with Internal Operations teams and document minutes for all attendees.
• Maintain and update monthly collection forecasts based on AR Aging, customer discussions, and operations input.
• Generate weekly and monthly collection reports for customers and tenants, comparing actuals to forecasts, including detailed commentary on outstanding and unbilled amounts.
• Ensure all collection documentation and meeting minutes are stored in shared folders.
• Provide necessary data and support for Interim and Year-end External Audits.
• Support Internal Control and Internal Audit processes with required information.
• Calculate provisions for Bad Debts and Expected Credit Losses per company policies and audit requirements.
• Maintain detailed records for all collection activities.
• Assist with month-end closing tasks related to receivables.
• Maintain an up-to-date Clients Contact Tracker.
• Perform any additional duties assigned by the Line Manager.

Collaboration and Compliance

• Foster professional partnerships with Operations, Projects, and Energy departments to enable smooth invoicing and receivables management.
• Follow-up with relevant departments to obtain supporting documentation like client-approved JCC, purchase orders, descoping, additional scope, and variation orders.
• Maintain professional relationships with customers and tenants for SOA reconciliation, document collection, purchase orders, and payment updates.
• Ensure compliance with applicable quality, health, safety, and environmental protocols to promote employee safety, quality service, and environmental responsibility.

Qualifications and Experience

• Bachelor's degree in Accounting.
• 3-5 years experience in accounts receivable and collections.
• Experience in Facilities Management or Contracting sectors is preferred but not mandatory.
• Proven ability to handle high volumes of customer receipts and manage multiple high-profile customers.
• GCC work experience is mandatory.
• Proficient verbal and written communication skills in English; Arabic language skills are a plus.
• Possession of a UAE Driving License is preferred for customer visits.
• Strong organizational capabilities.
• Advanced knowledge of Excel and competence with electronic spreadsheets.
• Ability to work under pressure and juggle multiple tasks efficiently.
• Excellent time management skills, with attention to deadlines and compliance requirements.