Cluster Manager

Position Overview

We are seeking a skilled Cluster Manager to oversee multiple funeral service sites including Frederick W Paine Funeral Directors in Hampton Hill and provide regional support. This full-time, permanent role offers a competitive annual salary plus a £4,500 car allowance for travel between locations. Join us to lead dedicated teams in delivering dignified, compassionate end-of-life services and help to grow our trusted funeral brands.

Key Responsibilities

• Lead and manage multiple brands and teams across different sites to achieve operational success.
• Create and nurture a positive, collaborative, and inclusive work culture.
• Ensure outstanding client service and maintain trust with families during difficult times.
• Develop and implement strategic growth initiatives and improve performance within the community served.
• Coach, motivate, and develop individuals and teams to achieve results.
• Manage costs efficiently and adhere to regulatory compliance within the funeral industry.
• Travel between sites using a full UK manual driving license.

Candidate Profile

• Proven multi-site management experience with a track record of leading diverse teams.
• Strong customer service background ensuring high client satisfaction.
• Capability to manage in rapidly changing environments with agility and organization.
• Commercial acumen to support business success and operational efficiency.
• Excellent leadership abilities to engage and develop employees effectively.

Benefits and Support

• 25 days annual leave plus bank holidays for work-life balance.
• Annual car allowance of £4,500 to support site travel.
• Potential to earn up to 10% annual performance bonus.
• Private medical insurance for quicker healthcare access.
• 4% matched pension contributions to build financial security.
• Life assurance covering twice your salary.
• Employee rewards platform offering retail savings.
• Access to 24/7 employee assistance programs, occupational health, and counseling services.
• Opportunity for career progression within a national organization.
• Free on-site parking in most locations.

Company Vision

Our mission is to provide families in Britain with compassionate, simple, and respectful end-of-life care. We're innovating within the funeral sector by integrating technology and service design to deliver a seamless, trusted experience. We champion diversity, inclusion, and bold leadership to reshape the industry.

Additional Information

The role includes travel and is subject to relevant regulatory training and checks as part of the recruitment process. We prioritize equity and aim to foster an inclusive workplace environment. Early applications are encouraged as closing dates may change depending on volume.