Clinical Support Lead

About Arine

Arine, pronounced a:rine [uh-reen], originates from the Basque word meaning "light." Centered in San Francisco, Arine is an innovative healthcare technology and clinical services firm focused on enhancing medication management to improve both economic and health outcomes. Their mission is to ensure that every individual receives the safest and most effective personalized treatments. Medication errors and improper dosing currently cost the US healthcare system over $528 billion annually in waste, harm, and hospitalizations. Combining advanced data science, machine learning, AI, and clinical expertise, Arine’s software platform delivers tailored care plans at scale to optimize patient outcomes.

The company prioritizes improving health for complex patients with multiple chronic conditions who experience significant challenges in medication prescriptions, often spanning various providers. Supported by top healthcare investors and collaborations with leading institutions, Arine provides solutions that generate measurable health improvements and cost savings.

Why Join Arine?

• Collaborate within a passionate, mission-driven team focused on leading medication intelligence innovation.
• Contribute to tangible healthcare improvements, including reducing hospitalizations and costs.
• Be part of a fast-growing healthcare AI company serving over 45 million members nationwide.
• Recognized multiple times on the Inc. 5000 list, reflecting significant growth and impact.

Role Overview

The Clinical Support Lead will assist in guiding one of Arine's clinical teams that utilize the Arine platform to deliver outstanding customer outcomes. This role focuses on managing a patient engagement program aiming for five-star performance across Medicare Part C and D measures. Collaborating with clinical leadership and client teams, the Lead Clinical Support Specialist directs a dedicated Clinical Care Support team, driving patient adherence, coordinating with providers and pharmacists, and ensuring alignment with organizational goals.

Key Responsibilities

• Provide oversight on goal achievement, progress tracking, and resource allocation for clinical projects.
• Design and implement strategies to optimize medication use and meet quality metrics.
• Manage team productivity and schedules to ensure timely attainment of objectives.
• Maintain quality assurance standards throughout clinical operations.
• Represent Arine’s Clinical Care group in customer and internal meetings.
• Recruit, train, and organize team members while fostering professional growth.
• Conduct performance evaluations for team members under supervision.
• Address inquiries from patients, providers, and team members professionally.
• Ensure compliance with company policies and relevant federal and state regulations.

Candidate Profile

• Minimum one year experience successfully managing a Clinical, Patient, or Customer Support team, preferably in healthcare.
• Proven team leadership and coaching skills, particularly in remote work environments.
• Strong analytical abilities with effective problem-solving skills for clinical and operational matters.
• Excellent organizational skills to prioritize responsibilities efficiently.
• Effective communication and project management capabilities.
• Empathy and compassion in engaging patients and promoting medication adherence.
• Familiarity with medication adherence standard workflows.
• Independent judgment and decision-making skills to meet deadlines.
• Collaborative nature to build consensus within teams.
• Willingness to learn and adapt in a dynamic, fast-paced setting.
• Proficient in Microsoft Word, Excel, Google Documents, and Spreadsheets.

Remote Work Requirements

• Have a private workspace that ensures confidentiality and privacy.
• Reliable internet with capacity to support uninterrupted video and voice calls.
• Expected to attend occasional on-site meetings for interviews, onboarding, and team gatherings.

Compensation and Benefits

Joining Arine offers a stimulating role with the chance to influence the company's growth and future. The position provides extensive opportunities to learn from experienced clinicians, engineers, and digital health innovators. The annual salary range for this role is $55,000 to $60,000, with consideration based on experience, location, and job-related factors. Additional compensation components and benefits may be applicable.

Additional Information

• Candidates must pass a background check.
• Applicants must reside in and be authorized to work in the United States.
• All Arine employees participate in information security training consistent with HIPAA and company standards, maintaining secure work environments.
• Arine promotes workplace diversity and inclusion, ensuring fair treatment irrespective of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or other legally protected categories.
• Official Arine communications come only from @arine.io emails or authorized platforms; applicants should be vigilant about fraudulent communications.
• Recruitment agencies are not accepted without prior written agreement; unsolicited resumes become Arine property without associated fees.