Client Success Specialist / Virtual Assistant - Part-Time Remote W-2 Position

Overview

At myVA Rocks, we prioritize exceptional client experiences starting with strong relationships. We are seeking an organized, proactive, and relationship-focused professional to join our Client Success Team as a Client Success Specialist and support clients as a Virtual Assistant. This role suits individuals who enjoy nurturing partnerships, solving challenges, and delivering a seamless client journey.

Role Responsibilities

• Manage client success and maintain strong client relationships throughout their engagement.
• Lead clients through onboarding ensuring smooth initiation with their assigned Virtual Assistant.
• Coordinate kickoff meetings between clients and Virtual Assistants.
• Act as the main contact point for clients during their engagement.
• Hold regular client check-ins to collect feedback, gauge satisfaction, and find growth opportunities.
• Preemptively identify potential issues and collaboratively resolve them before escalation.
• Maintain detailed records and documentation within Monday.com and other internal tools.
• Oversee onboarding timelines, ensuring all key milestones are achieved.
• Track client feedback, necessary actions, and follow-ups systematically.
• Partner with internal teams to refine processes and improve the client experience.
• Spot opportunities for expanding client accounts and additional support needs.

Candidate Profile

• Self-driven individuals who embrace ownership and enjoy empowering others.
• Experienced Executive or Administrative Assistants possessing top-notch organizational capabilities.
• Enthusiastic about delivering excellent client service.
• Able to facilitate meetings and lead meaningful conversations confidently.
• Exceptionally organized, attentive to detail, and proactive in approach.
• Capable of juggling multiple client accounts and priorities efficiently.
• Strong problem solver who takes initiative without needing direct supervision.
• Comfortable handling challenging discussions professionally.
• Excellent verbal and written communication skills.
• Prepared to spend 2 to 3 hours daily in virtual meetings and comfortable being on camera with recorded sessions using tools like Fathom.

Work Hours

Availability during the primary collaborative hours is expected:

• 8:00 am - 11:00 am PST
• 10:00 am - 1:00 pm CST
• 11:00 am - 2:00 pm EST

Preferred Qualifications

• Four or more years in roles such as Executive Assistant, Administrative Assistant, Operations, or Client Success.
• Experience in client relationship management or account oversight.
• Background in leadership, project management, or team coordination.
• Proven track record working remotely in dynamic environments.
• Proficient with Google Workspace, Slack, Monday.com, Zoom, and various project management platforms.

Success Indicators

• Develop trusted partnerships with clients and Virtual Assistants.
• Anticipate client or VA relationship needs and challenges before they arise.
• Maintain proactive and consistent communication.
• Ensure smooth and effective onboarding experiences.
• Keep documentation organized and follow through on tasks.
• Drive client engagements forward with professionalism and assurance.
• Identify growth possibilities while ensuring top-tier service.

Benefits

• Employment as a W-2 part-time employee.
• Flexible remote work options.
• Paid time off including vacation and sick leave.
• Continuous leadership development, training, and mentoring.
• Potential for career advancement and internal growth opportunities.
• A collaborative and people-oriented work environment focused on mutual success.

Additional Information

This part-time role aims for approximately 20 hours per week as new clients and responsibilities increase over time. We welcome candidates residing and working in the following states: AL, AZ, AR, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY.

Applicants should be aware that myVA Rocks may perform consumer reports as permitted by the Fair Credit Reporting Act, encompassing background information such as criminal records, credit history, driving records, education, and employment history.