Client Success Associate

About Zest AI

Zest AI, founded in 2009, builds artificial intelligence solutions aimed at widening access to credit and helping more people work toward their financial goals. The company focuses on improving the $17 trillion U.S. consumer credit market by giving lenders better ways to identify qualified borrowers who may be missed by traditional methods. Its technology also helps financial institutions of different sizes use AI to improve lending outcomes and create better customer experiences.

With more than 50 issued and pending patents covering automation, accuracy, performance, and explainability, Zest AI is a recognized fintech company. Its platform supports over 600 active AI models used by financial institutions for marketing, underwriting, fraud detection, lending intelligence, and related decision-making needs. Zest AI is headquartered in Los Angeles, California.

Role Overview

Zest AI is seeking a Client Success Associate to support the company’s next stage of growth. This person will work directly with clients such as banks, credit unions, and specialty lenders, taking ownership of client engagements and helping translate AI and machine learning work into measurable business impact. The role combines client relationship management, analytical thinking, and close partnership with internal teams including engineers, product managers, data scientists, and business analysts.

This position can be based in a hybrid setup in the greater Burbank, California area, or performed remotely from anywhere in the continental United States.

What You Will Do

• Own the success of client engagements from end to end.
• Work alongside data scientists and analysts to build machine learning models and show how they create business value.
• Shape client partnership plans in close coordination with business development and sales teams by developing a deep understanding of each client’s organization.
• Present engagement outcomes to client leadership and share progress internally with Zest AI stakeholders.
• Coordinate across executive, product, and technology teams to make sure client needs are reflected in the company’s solutions.

What We Are Looking For

• 2 to 5 years of experience solving complex, data-heavy problems, with a track record of leading teams and managing large initiatives.
• A background in consulting or customer success for a technology product is considered an advantage.
• A bachelor’s degree in an analytical or quantitative discipline.
• Very strong quantitative and analytics capability.
• Excellent interpersonal, leadership, and communication skills, with the ability to build and maintain strong professional relationships.
• Genuine interest in working with clients and helping deliver value to partners.
• Comfort working in a fast-moving, collaborative environment.
• A proactive, self-driven, and quick-learning attitude with a focus on results.
• A dependable internet connection and a dedicated home office setup are required.

Perks and Benefits

• Mission-driven work with a company focused on meaningful impact.
• Strong team culture and the opportunity to work with exceptional colleagues.
• Comprehensive medical, dental, and vision coverage.
• Participation in an annual bonus plan.
• 401(k) plan with a generous employer match.
• Employee recognition and awards programs.
• 11 company holidays.
• Winter break from Christmas Eve through New Year’s Day, with the office closed.
• Unlimited vacation policy.
• Employee resource groups and diversity, equity, and inclusion forums.
• Family leave support, including 12 weeks of maternity leave and 6 weeks of paternity leave.
• Phone and internet stipend.
• Employee gatherings such as quarterly town hall meetings.
• For Burbank-area hybrid employees: daily lunch from local restaurants, a stocked kitchen, a modern dog-friendly office, lounge and gaming spaces, complimentary manicure and pedicure services, mindfulness sessions, reimbursable onsite gym membership, social events, outings, volunteer opportunities, happy hours, and onsite car wash service.

Values and Inclusion

Zest AI emphasizes a diverse and inclusive workplace where employees are respected, supported, and empowered to grow. The company values collaboration, communication, client focus, bias for action, and heart. It also encourages candidates from underrepresented groups in technology and financial services to apply.