Client Relationship Executive

Job Overview

We seek a committed and articulate Client Relationship Executive responsible for managing client communications, nurturing lasting customer relationships, and ensuring top-tier satisfaction levels.

Key Responsibilities

• Respond to customer inquiries through calls, messages, and emails.
• Develop and sustain long-term client relationships.
• Address and resolve customer complaints with professionalism and efficiency.
• Keep customer data current within the CRM system.
• Collaborate with internal departments to facilitate smooth delivery of services.
• Conduct follow-ups with clients to obtain feedback and update on services.

Requirements and Skills

• Female candidates preferred, with prior exposure to Customer Relationship Management or direct customer service.
• Exceptional oral and written communication capabilities.
• Strong ability to build and maintain interpersonal relationships.
• Competency in managing queries, complaints, and follow-up actions professionally.