Claims Home Assessor

Role Overview

If you enjoy engaging directly with customers and playing a key role in guiding repairs for damaged homes, you’ll find this position rewarding. The Claims Home Assessor spends most days conducting scheduled site visits, inspecting damage, and determining the best repair strategies based on firsthand observations. While many assessments are straightforward, some require a more rigorous examination including identifying moisture paths and reassessing prior repairs that may have failed.

Face-to-face communication with customers is vital, as you will clearly explain next steps and expected outcomes. Although this job is primarily field-based, there will also be occasions to complete assessments remotely from your desktop. Building and maintaining excellent relationships with customers and repair networks is crucial, alongside delivering high standards of customer service that align with our brand values.

The service area extends across Ipswich, reaching as far as Toowoomba and surrounding regions.

Primary Responsibilities

• Conduct thorough onsite inspections to assess damage and decide on appropriate repairs, supporting decisions with comprehensive documentation to facilitate progress.
• Collaborate with builders by reviewing repair scopes, resolving disagreements effectively, and ensuring work proceeds timely despite challenges.
• Provide clear, empathetic explanations of claims outcomes directly to customers, addressing their questions and walking them through upcoming phases.
• Efficiently organize and manage a daily schedule of claims including new inspections, scope preparation, follow-ups, and detailed reporting.
• Utilize company online systems consistently for report completion and data recording.
• Be prepared for national travel to support catastrophe recovery efforts as needed during major events.

Qualifications & Experience

• Previous experience as an Insurance Assessor, Loss Adjustor, Builder, Restoration Specialist, or Estimator with direct experience scoping repairs and liaising with customers and builders.
• Alternatively, background in Desktop Home Assessments or managing Home Claims is acceptable.

Ideal Candidate Traits

• Ability to synthesize information from damage, reports, and policy documents to arrive at sound decisions under uncertainty.
• Proactive mindset, willing to take initiative and advance work progress rather than waiting for others.
• Strong focus on timelines and thorough follow-ups to keep repair processes on track.
• Familiar with relevant terminology and procedures related to claims and building repair.
• Excellent communication and negotiation skills.
• Comfortable with computer applications relevant to the role.

Benefits Package

• Company-provided maintained vehicle, fuel card, and mobile business tools.
• Health and wellness support including free skin checks, flu vaccinations, wellbeing sessions, discounted gym membership, and discounted insurance.
• Compensation includes clear base pay with performance incentives paid biannually alongside annual salary reviews.
• Flexible time-off options such as a 9-day fortnight with every alternate Friday off, plus 22 days of annual leave.
• Strong leadership support with paid training starting from your first day.

Why Join Us?

We are committed to making insurance more personal by fostering real human connections when customers face difficulties. Your work will have meaningful impact and be recognized, with opportunities shaped to suit your growth and individuality. Join a team where your contributions matter and your career path is supported.