Chief Operating Officer

About Southeast Primary Care Partners and Role Overview

Southeast Primary Care Partners is an independent, physician-led primary care organization operating over 50 clinics across more than four states. The Chief Operating Officer (COO) is a critical executive role responsible for the operational success and consistent patient experience across this extensive network, reporting directly to the CEO and collaborating closely with the CFO and executive leadership team. This position is based at the headquarters in Alpharetta, GA, with regular travel across multiple states to various clinic and integration locations.

Scope of Responsibilities

• Manage enterprise-wide clinic operations spanning front office functions, clinical workflows, and patient access in more than 50 locations across multiple states.
• Optimize practice performance including throughput, quality, cost management, patient experience, staffing models, scheduling, and coordination of revenue cycles alongside finance teams.
• Lead integration efforts for new practices, ensuring operational readiness, change management, and adoption of standardized work.
• Support new market entries and de novo clinic launches through operational due diligence and collaboration with CEO and growth divisions.
• Develop and maintain operational cadence, including key performance indicators, site reviews, leadership coaching, and accountability mechanisms.

Key Duties

• Drive scalable operational excellence directing day-to-day network operations encompassing clinic performance, patient access, staffing, patient flow, service recovery, and leadership support.
• Create and refine standard operating procedures, workflows, and policies that balance operational consistency with physician engagement.
• Identify and resolve operational bottlenecks by applying Lean methodologies to enhance cycle times, capacity, and reliability.
• Implement value-based care initiatives such as preventive care consistency, chronic disease management workflows, care gap closures, risk adjustment support, and patient engagement strategies.
• Collaborate with clinical leadership to integrate quality metrics into practical clinic workflows adopted by physicians and their teams.
• Ensure preparedness for payer audits and programs with robust documentation and performance standards.
• Foster strong physician and clinical leader relationships, establish forums to address barriers, and facilitate rapid problem resolution.
• Motivate teams through clear communication, transparency, aligned incentives, and a shared cultural vision.
• Coach medical directors and site leaders in operational leadership competencies.
• Manage integrations by overseeing readiness and ensuring targets for access, team stability, quality, and patient satisfaction are met.
• Provide operational support for business development including due diligence, transition planning, and capacity alignment.
• Deliver concise, data-driven reports to the CEO; highlight risks with actionable recommendations.
• Collaborate with the CEO and CFO on budget planning, productivity standards, staffing models, and performance forecasting.
• Set enterprise-wide operational goals and implement rhythms to achieve them.
• Develop and retain high-performing regional and site leadership, fostering growth and succession within the organization.

Qualifications

• Senior leadership experience managing multi-site healthcare operations, particularly in primary care settings, with comprehensive accountability for access, staffing, patient experience, quality, and financial productivity.
• Over 10 years of progressive management roles in multisite healthcare or practice management, with five or more years overseeing leaders across multiple locations or states.
• Proven expertise in clinic performance optimization including staffing, scheduling, patient throughput, access, service recovery, and operational KPI management.
• Strong background in process improvement, scalable operating system development, standard work, and governance frameworks.
• Proven capability to lead and influence physician and clinical teams through trust-building and effective change management.
• Bachelor's degree in Healthcare Administration, Business, Nursing, Public Health, or related field, or equivalent blend of education and experience.
• Willingness to travel regularly among multiple clinic sites.
• Preferred qualifications include a Master's degree (MBA, MHA, MPH, or similar), experience with value-based care execution and risk-based contracting, practice integrations (M&A), scaling operations, and leadership team development.

Leadership Qualities

• Patient- and physician-centered approach translating business objectives into workable clinical practices.
• Data-driven decision-making with pragmatism and a focus on swift action.
• Ability to determine appropriate standardization levels balancing uniformity with local adaptation.
• Calm, direct, and accountable leadership style delivering clarity and consistent follow-through.
• Systematic mindset with a focus on scalable solutions and leader development.

Physical and Mental Requirements

• Capability to lift up to 50 pounds and exert similar force when pushing or pulling objects.
• Ability to sit and stand for extended durations.
• Proficient fine motor skills for operating office equipment.
• Effective verbal and written comprehension of instructions.
• Logical reasoning skills for solving simple and complex problems.
• Ability to travel frequently to multiple work locations.
• Reasonable accommodations provided for disabilities to perform essential functions.

Equal Opportunity Statement

Southeast Primary Care Partners is an Equal Opportunity Employer and offers employment without discrimination based on race, color, religion, sex, national origin, disability status, protected veteran status, or any legally protected characteristic.