Centre Manager - MFI GL North

About the Company

Bajaj Finance, through Bajaj Finserv Lending, provides a wide range of lending and insurance solutions. Its portfolio includes consumer durable loans, personal loans, loans against property, small business loans, construction equipment loans, loans against securities, and two-wheeler and three-wheeler financing. The business serves over 5 million customers nationwide and is recognized for its strong credit standing among NBFCs.

Role Overview

This role focuses on field-based microfinance operations in the Nashik region. The position is responsible for village-level customer acquisition, group formation, household checks, income verification, and ensuring that sourcing, collections, and recoveries are completed in line with the center meeting calendar and internal standards.

Key Responsibilities

• Visit villages, run prospecting surveys, and present the MFI JLG product to interested groups.
• Acquire new customers in assigned locations, build JLG groups, and encourage financial awareness among prospective borrowers.
• Gather all required sourcing details, complete data entry or uploads, validate documents in the LOS, and follow the defined SOP-based sourcing workflow.
• Work with the Branch Manager for approvals and coordinate with the Credit Ops officer for disbursement processing.
• Organize customer center meetings, share schedules in advance, secure full borrower attendance, resolve customer concerns, and support top-up and cross-sell activity as per branch guidance.
• Manage a customer portfolio of around 450 to 500 accounts.
• Ensure collections happen on scheduled center meeting days and that recoveries are deposited at the designated points exactly as per SOP.
• Perform end-use checks on loans according to process requirements.
• Build and maintain respectful, healthy relationships with both prospective and existing borrowers.
• Follow all SOPs, branch operating practices, and conduct expectations with full compliance.
• Prepare a daily task report covering planned and completed activities and submit it to the Branch Manager.
• Complete reconciliation of recovery disposition with the Credit and Ops Officer on schedule.
• Track key process indicators such as lead-to-login performance as per matrix requirements.
• Maintain discipline during center meetings and uphold the prescribed code of conduct.

Challenges in the Role

• Achieving high-quality sourcing while meeting assigned targets.
• Maintaining timely collections, keeping customers current, and helping overdue accounts return to regular status.
• Ensuring strict compliance across all business parameters and avoiding audit findings within the managed portfolio.

Eligibility

Any graduate can apply.

Additional Information

This is a field-oriented role that requires close coordination with branch operations, disciplined customer follow-up, and strong adherence to process, compliance, and recovery standards.