Caseworker

Role overview

Cencora is looking for a Caseworker to support reimbursement-related workflows and help ensure coverage requests are handled accurately, consistently, and on time. In this role, you will contribute to patient support operations by coordinating case activity, maintaining documentation, and helping move cases toward resolution. The position is based in Charlottetown, Prince Edward Island, Canada and is a full-time onsite role.

What you'll do

• Support reimbursement processing so coverage-related requests are handled promptly and accurately across customer operations and patient support workstreams.
• Manage benefits paperwork, case notes, follow-up tasks, and reimbursement communications to keep cases progressing.
• Work through common reimbursement problems, missing documentation, and workflow exceptions to reduce delays and improve access outcomes.
• Keep case files, reimbursement records, and system entries current to support visibility, reporting, and workflow control.
• Track reimbursement patterns, recurring issues, and possible escalation signals to help prevent service disruption.
• Coordinate with internal and external contacts to clarify reimbursement requirements and support case closure.
• Help improve processes, refresh workflow practices, and support operational readiness for scalable reimbursement services.

Requirements

• High school diploma or GED, or equivalent experience.
• At least 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a closely related area.
• Certification in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement is preferred.

Additional information

This job profile is a standardized reference used for organizational consistency and talent architecture. It is non-contractual and does not change actual duties, reporting relationships, working conditions, grading, compensation, or other key employment terms. Final responsibilities may vary depending on business needs, local requirements, operational practices, employment agreements, prior job descriptions, or collective bargaining arrangements. Any mandatory local law will take precedence.

Benefits and growth

Cencora offers compensation, benefits, and resources that support an inclusive workplace and help team members live with purpose. Benefits include medical, dental, and vision coverage, plus broader wellness support such as backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave. The company also provides training, professional development, mentorship programs, employee resource groups, volunteer opportunities, and more.

Equal opportunity and accessibility

Cencora is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other status protected by applicable law. Harassment is not permitted, and recruiting, training, compensation, benefits, promotions, and transfers are handled in line with equal opportunity principles. Reasonable accommodations are available for individuals with disabilities during the employment process in accordance with legal requirements. Accommodation requests can be made by calling 888.692.2272 or emailing [email protected]; only accommodation-related messages will be reviewed. AmerisourceBergen also states that it follows fair and accessible employment practices and will accommodate people with disabilities during recruitment, assessment, hiring, and employment when requested.

Other details

This posting is for an existing vacancy. Affiliated company: Innomar Strategies.

Compensation

Salary range: CAD 39,552 to CAD 66,847 per year.