Call Center Operations Manager

TVS Credit Services Ltd

Chennai, Tamil Nadu, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: 7–12 yrs
ಸಂಬಳ: INR 700,000 – INR 1,100,000 / year
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: ೧ ವಾರ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಅರ್ಹತೆ: Applicants are welcome even without a graduation degree.
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Role Overview

We are seeking a Call Center Operations Manager to oversee outsourced call center partners focused on cross-sell sales. This role involves setting sales targets, monitoring performance, and fostering continuous improvements to boost productivity and revenue.

Key Responsibilities

Oversee management of outsourced call center vendors responsible for cross-selling activities.
Establish monthly, weekly, and daily sales goals for each vendor partner.
Hold regular business review meetings with vendor leadership on daily, weekly, and monthly bases.
Ensure compliance with established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and all regulatory standards.
Lead ongoing initiatives to improve vendor output and efficiency.
Drive the achievement of set monthly and annual cross-selling sales targets.
Monitor factors such as lead assignment, calling efficiency, sales conversions, and overall sales productivity.
Identify any deficiencies in performance and develop corrective action plans accordingly.
Enhance agent utilization rates maximizing revenue generation.

Candidate Requirements

7 to 12 years of experience in call center management or BPO operations.
Fluent spoken communication skills in Telugu language.
Demonstrated success in leading teams to consistently meet or exceed targets.

ಕೌಶಲ್ಯಗಳು

ಕಾರ್ಯಕ್ಷಮತೆಯ ಮೇಲ್ವಿಚಾರಣೆ ಮಾರಾಟಗಾರರ ನಿರ್ವಹಣೆ ಅನುಸರಣೆ ನಿರ್ವಹಣೆ BPO Operations Call Center Management Telugu Language Proficiency Productivity enhancement sales target setting business review and analysis

Work styles they’re looking for

ನಾಯಕತ್ವ