Business Operations Intern

About HYCO

HYCO is an ambitious and rapidly expanding boutique tuition centre committed to becoming one of Singapore's premier education companies. Our dynamic, youthful team continuously innovates teaching methods, operational processes, and growth strategies. Joining our small team means collaborating closely with the founder, juggling diverse responsibilities, and directly contributing to our business development.

Key Responsibilities

• Enhance internal systems, standard operating procedures (SOPs), and workflows.
• Investigate and apply AI tools and automation techniques to improve efficiency.
• Support various projects across operations, marketing, and growth initiatives.
• Own and drive projects aimed at business improvement.
• Coordinate daily operations across multiple centres, including scheduling and internal coordination.
• Assist with administrative duties such as billing, invoicing, documentation, and maintaining accurate records.
• Identify operational bottlenecks and suggest improvements.
• Manage the customer relationship management (CRM) system to ensure organized, updated customer records.
• Facilitate lead follow-ups and contribute to the customer onboarding process from inquiry through enrollment.

Candidate Profile

• Enjoy creating order out of complex or unstructured problems.
• Proactive and take initiative without waiting for guidance.
• Quick to learn new software and AI-driven tools.
• Passionate about optimizing systems and operational processes.
• Interested in business operations, entrepreneurship, or related fields.
• Current undergraduates or diploma students are encouraged to apply.

Benefits and Compensation

• Work closely with the founder, gaining firsthand experience in building and scaling a business.
• Exposure to diverse areas including operations, customer experience, marketing, AI workflows, hiring, and business system development.
• Meaningful responsibilities and ownership from the outset.
• Approximately 15–20 hours weekly with a hybrid working setup.
• Monthly stipend between SGD 1000 and SGD 1200.
• Potential to transition into a longer-term part-time or full-time role as the company expands.