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About the Role

An established government-owned entity in transport and infrastructure seeks a senior Bus Operations Manager to spearhead the transformation of bus services within a new operational framework. This leadership position demands oversight of operational launch, continuous collaboration with stakeholders, seamless passenger service delivery, and commitment to long-term operational excellence.

Key Responsibilities

Guide the transition and deployment of bus operations into a revamped organisational format.
Design and roll out an improved operational model for bus services.
Maintain uninterrupted bus services throughout the transitional phase.
Engage with governmental bodies, internal teams, and external collaborators.
Lead procurement and tendering processes relevant to upcoming bus operations.
Supervise operational contracts and ensure vendor compliance.
Adhere to transport laws, safety protocols, and environmental standards.
Create operational KPIs, develop reporting mechanisms, and implement performance oversight strategies.
Champion continuous service enhancement efforts to boost customer satisfaction.
Compile and present comprehensive reports for executive leadership and key stakeholders.

Candidate Profile

Academic qualifications: Bachelor's degree in Transport Planning, Operations Management, Engineering, or similar; Master's degree preferred.
Experience: At least 15 years in bus operations or public transport sectors.
Proven ability in managing extensive bus operations, service mobilisations, or transition projects.
Deep understanding of public transit management, contract oversight, regulatory compliance, and performance monitoring.
Prior experience with government transport agencies or large-scale public transport organizations highly advantageous.
Outstanding leadership qualities complemented by effective stakeholder engagement and communication skills.

Preferred Backgrounds

Professionals from government transport authorities or municipal public transport agencies.
Leaders from prominent bus operation companies or public transport concessionaires.
Individuals from integrated transport service providers and transport infrastructure bodies.

Relevant Positions

Bus Operations Manager
Head of Bus Operations
Operations Director (Bus Services)
Public Transport Operations Manager
Transport Operations Manager
Bus Network Manager
Bus Service Delivery Manager
Mobilisation Manager (Public Transport)
Transition Manager (Public Transport)

Preferred Experience

Oversight of large public bus networks
Managing organizational transformations and operational changes
Leading service mobilisations and transitions in transport
Contract and vendor governance
Stakeholder coordination involving public and private sectors

Compensation

The offered monthly salary ranges from AED 35,000 to AED 41,000.

Bus Operations Manager

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