Banking Assistant

About the Role

Join a dynamic and supportive team at Kiwibank in New Plymouth where employee wellbeing and professional growth are highly valued. We offer excellent benefits such as wellbeing days and subsidised banking and insurance services. This position provides a fantastic entry point into financial services with opportunities to advance into areas like home lending, leadership, and IT, supported by comprehensive learning and development programs.

Key Responsibilities

• Deliver welcoming and efficient face-to-face service to assist customers with their banking requirements.
• Process financial transactions including deposits, withdrawals, and payments accurately while ensuring compliance with bank policies and procedures.
• Provide guidance on digital banking and respond to account inquiries.
• Maintain meticulous transaction records and uphold a high standard of security and regulatory compliance.
• Seek opportunities to enhance operational efficiency and improve customer service quality.

Candidate Profile

We value individuals who demonstrate attention to detail, strong numerical aptitude, and good administrative and technical capabilities. You should be a team player with a commitment to Kiwibank’s purpose and values and thrive in a collaborative and enjoyable work atmosphere. Prior experience covering all requirements is not mandatory as growth and skill development are encouraged.

Additional Information

• Working hours are Monday to Friday, 8:30 AM to 5:00 PM, totaling 40 hours per week.
• The recruitment process is ongoing until July 24, 2026, with potential for early closure depending on candidate quality.
• The job offers a culture where individual expertise is recognized and nurtured, underpinned by flexibility, challenges, and opportunities for career advancement.