Assistant Reservations Manager - Arabic Speaker

Job Overview

We are seeking motivated and dynamic revenue-focused professionals who excel at delivering exceptional customer service and crafting innovative solutions for guests. The role is based at City Centre Rotana Doha.

Key Responsibilities

• Maintain administration procedures aligned with hotel and company standards.
• Develop and sustain close communication with group leaders during the reservation process to finalize all group requirements efficiently.
• Possess deep knowledge of current rates and promotions, and consistently promote, upsell, and cross-sell products and services.
• Comprehend and enforce hotel credit policies when managing group reservations.
• Contribute positively to hotel sales initiatives and optimize sales opportunities.
• Anticipate client needs, ensuring credit and billing details are clearly recorded and supported.
• Confirm all reservations and requests within 24 hours.

Education, Experience, and Skills

The ideal applicant holds a degree in hospitality and has prior experience working in a hotel reservation department. Proficiency in written and spoken English and Arabic, coupled with strong interpersonal and negotiation abilities, is essential. Computer literacy is mandatory, with experience in Opera property management system considered highly advantageous.

Competencies and Traits

• Customer-centric approach and proactive personality.
• Outgoing, charismatic, and approachable demeanor.
• Professionalism with significant influence across operational levels.
• Self-motivated and proactive work style.
• Structured and goal-oriented work philosophy.
• Good understanding of hotel operations.
• Teamwork and ability to supervise personnel and operations.
• Business planning skills.
• Appreciation of diversity and adaptability.
• Strong communication proficiency and customer focus.
• Results-driven mindset.