Administrative Office Support Professional - Operations (Remote)

About PULSE (MENA)

PULSE (MENA) is a progressive organization focused on operational excellence and innovative solutions throughout the Middle East and North Africa region. We work alongside various teams, partners, and clients to enhance efficiency, refine business processes, and support organizational expansion.

Role Overview

We are looking for a highly organized and self-driven Administrative Office Support Professional to join our operations team remotely. This position entails extensive administrative and operational support to several departments, requiring excellent organization, communication, and multitasking skills within a dynamic remote work setup.

Key Duties

• Deliver extensive administrative support to operations managers and leadership across multiple departments.
• Manage complex calendars and schedule virtual meetings spanning different time zones.
• Prepare meeting documentation including agendas and minutes, and handle follow-ups on assigned tasks.
• Maintain and organize digital filing systems ensuring accurate document handling and confidentiality.
• Create, edit, proofread, and format various reports, presentations, and formal correspondence.
• Support day-to-day operational activities and help streamline workflows to boost efficiency.
• Facilitate internal and external communication channels between teams, clients, and vendors.
• Track operational tasks to ensure adherence to deadlines and assist in coordinating project progress.
• Maintain databases and prepare operational and performance reports for management review.
• Serve as the primary contact point for administrative inquiries and coordinate stakeholder communications professionally.
• Organize digital company documentation ensuring compliance with version control and procedural standards.
• Coordinate event logistics including virtual meetings, onboarding, and travel arrangements.
• Manage data collection, verification, and reporting to support KPI monitoring and operational insights.
• Identify and recommend enhancements to administrative workflows and participate in implementing new procedures.

Required Qualifications

• A Bachelor's degree in Business Administration, Office or Operations Management, or a related discipline.
• At least 2 years of relevant experience in administrative support or operations coordination.
• Previous experience working remotely or in distributed teams is preferred.
• Exemplary organization and time management capabilities.
• Strong verbal and written English communication skills; Arabic proficiency is advantageous.
• High level of professionalism with discretion in handling confidential information.
• Analytical mindset with problem-solving skills and ability to prioritize independently.
• Exceptional attention to detail and accuracy.

Technical Proficiencies

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace tools (Docs, Sheets, Slides, Drive, Calendar)
• Video conferencing platforms like Zoom, Microsoft Teams, Google Meet
• Project Management Software (Asana, Trello, Monday.com, ClickUp, or equivalents)
• Internal communication tools such as Slack
• Cloud document management systems
• Data entry and reporting applications

Preferred Experience

• Background supporting executive leadership or operational teams.
• Familiarity with remote collaboration platforms and office best practices.
• Experience in diverse or international workplace environments.
• Basic project management knowledge or certification is a plus.

Core Competencies

• Strong organizational and planning skills
• Effective time management
• Excellent communication and team collaboration
• Critical thinking and adaptability
• Professional integrity, accountability, and initiative
• Maintaining confidentiality and customer-oriented approach
• Meticulous attention to detail

Performance Expectations

• Deliver timely and accurate administrative assistance.
• Maintain thorough, organized operational records and documentation.
• Foster effective communication across departments and stakeholders.
• Consistently meet deadlines while juggling multiple responsibilities.
• Contribute towards process improvement and operational efficiency.
• Exhibit reliability, professionalism, and integrity in all duties.

Benefits

• Opportunity to work fully remotely.
• Competitive salary package.
• Flexible work arrangements supporting work-life balance.
• Access to professional development and training.
• Collaborative team environment with diverse international colleagues.
• Career advancement prospects within the organization.
• Paid annual leave and applicable standard company benefits.
• Utilization of modern digital tools and collaboration platforms.

Equal Opportunity Statement

PULSE (MENA) promotes an inclusive and diverse workplace. We encourage applications from qualified individuals of all backgrounds and uphold equal employment opportunity principles.