Account Manager - B2B

About BIC World

Join BIC World, a community of iconic brands creating simple and joyful products that have been household staples for over 75 years. The company is focused on growing its innovative brands by reinventing everyday essentials in sustainable and responsible ways.

At BIC World, a proactive, problem-solving, and innovative culture drives success, empowering employees to take charge of their careers and contribute globally.

Role Overview

The Account Manager will oversee and grow key DIV 1000 accounts within BIC New Zealand. This role involves implementing account plans, fostering strong customer relationships, and supporting sales through coordination, analysis, and internal planning.

Key Responsibilities

• Collaborate with the Sales Manager to develop and manage a comprehensive go-to-market strategy and annual Joint Business Plan for assigned customer portfolios.
• Handle daily interactions and maintain strong relationships with customers, ensuring expectations and service levels are met.
• Promptly identify, communicate, and escalate customer issues or new opportunities.
• Meet sales targets regarding volume, revenue, and profitability within assigned accounts.
• Work alongside Marketing and Revenue Growth Management teams to implement promotional and pricing strategies.
• Monitor sales data, analyze trends and key performance indicators to optimize results.
• Keep sales forecasts and account documentation current.
• Oversee product availability, distribution, and adherence to agreed plans, coordinating new product launches as required.
• Partner with Sales, Category, and Marketing teams to manage customer category review processes.
• Support financial management of customers including meeting sales budgets, managing trade spend, and maximizing return on investment.
• Assist in developing and executing promotional plans and monitor their effectiveness through ROI tracking.
• Maintain a 12-month sales forecast and update variances regularly as part of monthly Sales & Operations Planning to meet service KPIs efficiently.
• Coordinate cross-functionally with Supply Chain, Marketing, Finance, and Customer Service to support demand planning, inventory, order processing, and issue resolution.

Qualifications

• Essential: Tertiary education preferably in business.
• 1 to 3 years of experience in sales or the FMCG sector.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities and meet deadlines effectively.
• Desirable: Experience in marketing and finance functions and familiarity with sales data tools.

Additional Information

BIC World is an equal opportunity employer committed to diversity and inclusion, hiring without discrimination based on race, religion, gender, sexual orientation, veteran or disability status, or other characteristics. Employment decisions are based on merit and business needs.

BIC World does not authorize third-party recruitment firms to submit resumes without a valid written agreement; unsolicited resumes sent directly will be considered the property of BIC with no fee payable upon hire.