Wellness Coordinator

About Rosewood Doha

Rosewood Doha is an iconic destination in Qatar inspired by the natural coral reefs, merging ultra-luxury hospitality with residential living, fine dining, holistic wellness, upscale retail, and event hosting within a singular integrated environment. The property encompasses a 155-room hotel, 162 serviced apartments, and 276 private residences, along with varied restaurants, lounges, vast event venues, and curated lifestyle experiences. It features Asaya, Qatar’s premier members-only social wellness club, complemented by the Manor Club for premium guests. Since its launch in July 2025, Rosewood Doha has earned multiple prestigious awards from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, reflecting its commitment to exceptional luxury and innovative lifestyle experiences.

Why Join Us?

At Rosewood Doha, we foster a community where passion intertwines with purpose, advocating Relationship Hospitality and our 'Make the Place' culture. We empower you to be authentic, support your growth confidently, help craft exceptional experiences, and inspire you to leave a lasting impact. Our diverse and inclusive environment nurtures your development, recognizes your achievements, and encourages career discovery through continuous learning opportunities and personalized growth plans.

We offer a competitive salary, attractive benefits, quality accommodation located conveniently in Lusail and the Pearl, and a birthday day off to acknowledge your milestones, reinforcing our dedication to your professional and personal wellbeing.

Role Overview

The Wellness Coordinator is responsible for creating a welcoming and professional reception environment at Asaya, supporting both clients and therapists by managing bookings, processing payments, promoting wellness services, and maintaining organized operational records. This multifaceted role involves administrative coordination, concierge services, inventory management, communication across departments, and ensuring adherence to health and safety standards.

Key Responsibilities

• Welcome guests and members at Asaya, ensuring a professional and inviting atmosphere.
• Proactively promote additional wellness services and facilities that match client needs.
• Guide clients in selecting appropriate Asaya experiences, maintaining comprehensive knowledge of all services and products.
• Process payments, bookings, voucher sales, and redemptions with accuracy and appropriate documentation.
• Maintain an orderly, clean, and visually appealing reception and retail area.
• Coordinate scheduling for wellness services, manage calendars, reserve rooms, and prepare required materials.
• Act as primary contact for internal wellness queries and manage communications.
• Support collection and secure handling of wellness data and ensure compliance with privacy regulations.
• Maintain client records, treatment logs, and follow-up documentation meticulously.
• Oversee spa inventory and wellness supplies, coordinating reorders with the Wellness Manager.
• Assist in promoting wellness packages, workshops, and special offers through communication efforts.
• Prepare daily reports, attendance logs, and summaries of client feedback to aid operational insight.
• Handle vendor communications and schedule wellness practitioners efficiently.
• Ensure cleanliness, orderliness, and confidentiality according to spa protocols and health standards.
• Respond to calls promptly, book appointments accurately, and provide facility orientations to first-time visitors.
• Record and escalate details about group inquiries, press, and VIP bookings appropriately.
• Manage daily cash handling including payments, gift voucher sales, and deposits in accordance with hotel policies.
• Maintain adequate stock of towels and amenities, manage delivery collection, and oversee linen handling with proper manual techniques.
• Coordinate timely communication and calm evacuation procedures during fire alarms or emergencies.
• Communicate effectively with the Wellness Director, team members, and other departments to ensure smooth operations and address concerns.
• Assist in training colleagues and participate in ongoing training programs.

Additional Information

The role is based onsite at Rosewood Doha in Qatar, emphasizing teamwork, attention to detail, and excellent customer service to uphold the property's high standards.