Wallet Product and Operations Manager - UAE

About the Company

Binance operates as a major global blockchain ecosystem and is behind the world’s largest cryptocurrency exchange by trading volume and registered users. More than 300 million people across 100+ countries rely on the platform for strong security, transparent user-fund handling, fast trading infrastructure, deep liquidity, and a broad range of digital-asset products. Its services span trading, finance, education, research, payments, institutional solutions, Web3 capabilities, and more, all aimed at expanding access to financial services and supporting the freedom of money.

Role Overview

This position is focused on managing wallet operations in the UAE, with responsibility for keeping exchange wallets running smoothly, reducing operational risk, and improving processes across teams and external stakeholders.

Key Responsibilities

• Manage the day-to-day functioning of exchange wallets, including deposits and withdrawals.
• Track blockchain activity to keep transactions moving on time and address delays or failed transactions.
• Ensure wallet systems remain available and operational with minimal downtime.
• Handle network upgrades, token-related events, and testing activities without disruption.
• Prepare monthly wallet balance and transaction reports for submission to the FSRA.
• Watch internal alerts, coordinate with internal teams and outside parties during incidents, and help implement safeguards.
• Regularly assess existing controls and risk procedures to reduce future impact on the company and users.
• Streamline internal workflows and look for opportunities to automate or simplify operations for better efficiency and user experience.
• Study competitors and market developments to identify process and product improvement opportunities.
• Partner with Customer Support to resolve wallet-related user issues.
• Work with internal departments to address customer pain points and improve the product experience.
• Communicate with regulators, auditors, and other external stakeholders for licensing and certification-related needs.

Requirements

• At least 5 years of experience in crypto wallet operations, blockchain infrastructure, or a similar function.
• Working knowledge of blockchain ecosystems such as EVM, Polkadot, Cosmos, and related technologies.
• Exposure to on-chain analytics tools, DeFi protocols, and emerging blockchain projects.
• Understanding of wallet infrastructure, including nodes, signing services, and custody frameworks such as hardware wallets, MPC, HSM, KSM, and embedded custody.
• Strong analytical, troubleshooting, and communication abilities.
• Comfortable making well-reasoned decisions under pressure after assessing the operational impact.
• Ability to perform in a fast-moving, around-the-clock crypto environment, with a proactive and self-directed approach.
• Traditional finance custody experience is considered an advantage.

Why Binance

• Contribute to a leading blockchain ecosystem shaping the future of digital finance.
• Work alongside high-calibre professionals in a global, user-focused organization with a flat structure.
• Take on fast-paced, high-autonomy projects in an innovative setting.
• Grow in a performance-driven workplace with ongoing learning and career development opportunities.
• Receive a competitive salary and company benefits.
• Work-from-home arrangement may be available depending on business-team requirements.

Equal Opportunity and Privacy

Binance states that it is an equal opportunity employer and values a diverse workforce as essential to its success.

Submitting an application confirms that the candidate has read and agreed to the Candidate Privacy Notice.

Binance also notes that AI tools may assist with parts of the hiring process, such as application review, resume analysis, or response assessment, but final hiring decisions are made by people. Candidates who need more information about data processing may contact the company.