Voice Process Executive - Customer Support Role

Role Overview

We are seeking motivated and career-driven individuals for the position of Voice Process Executive focused on Customer Support. The role demands excellent English communication capabilities and a strong passion for delivering outstanding customer service. Candidates should be comfortable engaging with customers via phone, have effective listening and problem-solving skills, and maintain professionalism while prioritizing a customer-first approach.

Application Details and Guidelines

• Registration for the selection will occur on a first-come, first-served basis.
• Only the initial 350 eligible candidates reporting between 09:00 AM and 11:00 AM will be considered.
• Electronic devices such as personal laptops or tablets are prohibited during the interview.
• Candidates should bring a mobile charger as the interview and assessment process may extend throughout the day.
• Only graduates or postgraduates are eligible; those currently enrolled in any education or certification programs are excluded.
• The job operates in a 24x7 environment serving primarily US customers, with rotating shifts and week-offs requiring flexible availability.
• Immediate joiners will be preferred.

Candidate Requirements

• Bring two copies of your updated resume.
• Present a valid government-issued photo ID.
• Provide original and photocopies of educational certificates and mark sheets.
• Submit employment-related documents as proof of experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Communicate clearly and confidently with customers in English.
• Identify customer issues and provide timely and satisfactory solutions.
• Deliver exceptional service ensuring customer satisfaction.
• Document customer interactions accurately and maintain system records.
• Achieve quality, productivity, and process compliance targets.
• Follow company policies and compliance standards diligently.

Experience and Eligibility

• 1 to 3 years of proven experience in Customer Support Voice Process is mandatory.
• Experience with Content Moderation is a plus.
• Excellent spoken English and strong interpersonal communication skills required.
• Ability to conduct fluent conversations with customers and other stakeholders.
• Customer-oriented mindset coupled with problem-solving capabilities.

Mandatory Documentation

• Valid employment proofs such as experience letters and relieving letters if applicable.
• Government-issued ID documents.
• Active Provident Fund contribution records that align with claimed experience.
• All documentation must be authentic and verifiable through background checks; failure to provide these will disqualify the candidate.

Preferred Candidate Attributes

• Strong verbal communication and presentation skills.
• Customer service enthusiasm and professionalism.
• Positive work ethic and adaptability to new processes and technologies.
• Ability to build rapport and sustain positive customer relationships.
• Team player thriving in a dynamic, fast-moving environment.
• Reliable, accountable, and customer-first attitude.

Why Join?

• Great chance to launch a career in customer support.
• Extensive training and development opportunities.
• Strong potential for career advancement.
• Inclusive and dynamic work culture.
• Gain experience handling global customer interactions and standards.