Virtual Executive Assistant

About The Company

MCI is a prominent Business Process Outsourcing firm recognized for providing tailored and innovative solutions to a diverse global customer base. With a commitment to quality and technology, MCI operates ten advanced BPO centers across the US, Canada, and South Africa, employing over 10,000 professionals. The company has been acknowledged as Iowa's Fastest Growing Company in 2019 and is regularly featured in Inc. Magazine's Top 500 Fastest-Growing Private Companies. MCI delivers a wide range of services including customer experience management, IT, claims processing, collections, and digital experience solutions, serving mid-market, federal, and enterprise clients worldwide.

Role Overview

We are looking for a highly organized and detail-focused Virtual Executive Assistant to provide high-level administrative assistance to our senior leaders. This remote position involves comprehensive management of executive calendars, travel planning, expense reporting, and confidential data handling to ensure smooth operational flow. Additionally, the role requires involvement in event coordination, document preparation, and project support, acting as a crucial communication conduit within the executive team. The position offers an excellent chance to enhance the company’s operational efficiency while enjoying remote work flexibility.

Key Responsibilities

• Coordinate complex executive schedules including appointments, meetings, and key deadlines.
• Manage logistics and operational planning to support executive activities.
• Provide thorough administrative assistance including data entry, correspondence, and preparing documents.
• Organize travel arrangements such as flights, lodging, and transportation for executives and teams.
• Handle sensitive information discreetly and with sound judgment.
• Plan and execute meetings, conferences, and summits from inception to completion, covering logistics and follow-ups.
• Screen calls, manage emails, and prepare necessary paperwork for executives.
• Support financial tasks including bill payments and records maintenance.
• Conduct general errands and administrative duties to support daily operations.
• Create and maintain to-do lists, personal action items, and follow-up mechanisms.
• Assist with Chief of Staff functions and project management efforts.
• Help with procurement, logistics, and vendor management activities.
• Communicate updates proactively and ensure follow-through on projects and responsibilities.

Qualifications

• Demonstrated experience as an Executive or Personal Assistant, ideally within a BPO setting.
• Exceptional communication skills in English, both written and spoken.
• High level of discretion in managing confidential matters.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong organizational and time management abilities.
• Detail-oriented with adept problem-solving skills.
• Competent multitasker capable of prioritizing in a dynamic environment.
• Reliable internet connection with at least 20 Mbps download speed.
• Preferred experience in project management and event organization.
• Availability to work during Eastern Standard Time hours, including some weekends.
• Self-driven, proactive, and able to function independently without supervision.

Benefits

• Competitive compensation based on experience.
• Paid time off and recognized holidays.
• Cash bonuses and prizes through routine incentive contests.
• Comprehensive health plans covering medical, dental, and vision after 30-90 days.
• Access to retirement savings programs where applicable.
• Short- and long-term disability coverage.
• Life insurance plans to safeguard dependents.
• Opportunities for growth and internal promotions.
• Paid training initiatives to enhance skills.
• Flexible, casual remote work culture.
• Collaborative and engaging team environment.

Equal Opportunity Employer Statement

MCI upholds a strong commitment to diversity, equity, and inclusion. The company does not discriminate on any protected basis including but not limited to age, race, gender identity, disability, or veteran status. Employment decisions are made solely on merit and qualifications, ensuring fairness throughout recruitment, training, compensation, and career advancement.