Virtual Assistant - WhatsApp Community Management

About Decentralized Masters

Decentralized Masters leads global education in the DeFi space. Over two years, the company has expanded from two founders to a team of over 160 professionals, quickly becoming one of the fastest-growing firms in the industry and is expected to reach unicorn status by 2030. Operating with a bootstrapped model, it is aiming for $50 million in revenue this year.

The organization prides itself on enabling more than 4,500 investors to enter DeFi, combining education with a thriving community, cutting-edge technology, and expert blockchain and DeFi knowledge.

The vision is to establish the largest and most influential DeFi ecosystem, becoming the global benchmark in DeFi education.

Role Overview

This is a full-time position focused on expanding and managing a nationwide WhatsApp community, with groups dedicated to each US state. The Virtual Assistant will handle all administrative, engagement, and light moderation duties exclusively on WhatsApp.

Key Responsibilities

• Initiate and manage WhatsApp groups for all US states as they are launched
• Handle group settings including membership approvals, admin roles, descriptions, and rules
• Onboard and welcome new group members appropriately
• Oversee daily group activity to maintain relevant and respectful communication
• Respond to inquiries or direct them to relevant teams
• Schedule and share announcements, updates, and content consistently
• Identify and report spam, inappropriate conduct, or inactive/duplicate accounts for removal
• Maintain a tracking system to monitor group metrics such as membership and engagement
• Escalate complex issues or complaints to the proper team members
• Collaborate with project managers regarding messaging calendars and campaigns
• Assist with occasional WhatsApp broadcasts and polls related to community initiatives

Candidate Requirements

• Submit CV in English
• Native-level or professional English proficiency
• Residency in South America is mandatory
• Previous experience as a Virtual Assistant, Community Manager, or equivalent client-facing role
• Proven skills in WhatsApp group moderation or management
• Able to juggle multiple group chats while maintaining context
• Strong background in customer service
• Knowledge of DeFi or cryptocurrency is advantageous
• Excellent organizational and time management capabilities; consistent availability is required
• Competent with spreadsheet tools like Google Sheets or Excel for record keeping and reporting
• Availability full-time with flexibility during peak US time zones
• Minimum education: High school diploma; certifications in administration or assistant roles are a plus

Benefits

• Attractive and competitive remuneration
• Fully remote working environment
• Collaborative and supportive team atmosphere