Virtual Assistant - Guest Relations & Bookings

Role Overview

This is a fully remote, full-time independent contractor position supporting a portfolio of boutique hotels, bed and breakfasts, and premium short-term rentals. The role sits at the centre of guest communication, reservation handling, and property coordination, with responsibility for delivering a smooth experience from the first enquiry through to checkout.

About the Hiring Partner

The company is a fast-growing performance marketing and digital media agency that helps brands accelerate growth through data-driven advertising, customer acquisition strategies, and multi-channel campaign management. It operates in a collaborative remote environment where team members are encouraged to take ownership of challenging work, adapt quickly, and keep pace with evolving digital trends.

About the Platform

Huzzle connects experienced professionals with international companies across the UK, US, Canada, Europe, and Australia. Candidates are placed directly into client teams for remote full-time roles and receive continued support throughout the placement.

What the Role Involves

You will act as the main contact for guest enquiries and operational coordination across a mixed hospitality portfolio. The job requires strong system handling, excellent communication, and the ability to manage reservations, listings, and guest issues with a high standard of service.

Key Responsibilities

• Serve as the first point of contact for guest enquiries, special requests, arrival details, and live issue resolution.
• Manage reservation calendars, availability, pricing updates, and booking changes in Guesty and Uplisting.
• Maintain listings and guest reputation across Airbnb, Booking.com, Expedia, and Google by handling reviews and platform updates.
• Coordinate daily with on-site hotel teams and remote housekeeping or maintenance staff to keep turnovers and readiness on track.
• Track and resolve OTA disputes, chargebacks, overbooking risks, and related administrative tasks, including records and arrival reporting.
• Provide dependable support outside standard hours, including evenings and weekends, for urgent guest messages and emergencies.

Requirements

• Advanced practical experience with Guesty and Uplisting is essential.
• At least 2 years of experience managing reservations and guest relations across both hotels or B&Bs and short-term rentals.
• Excellent written and spoken English with a polished, warm, and professional communication style.
• Availability to work in line with UK business hours and to monitor issues during evenings and weekends when needed.
• Strong working knowledge of Airbnb, Booking.com, and Expedia Group, including rate structures and dispute handling.
• Highly organised, self-directed, and able to manage a varied property portfolio independently.

Nice-to-Have Experience

• Exposure to dynamic pricing platforms such as PriceLabs or Beyond Pricing.
• Experience with hotel channel managers such as SiteMinder.

Benefits

• Work from anywhere in a fully remote setup with international teams.
• Opportunity to build experience with companies in SaaS, MarTech, and B2B services.
• Access to a peer network of high-performing professionals.
• Ongoing guidance and support before and after placement.
• Compensation is aligned to the client and candidate preference, with matching based on goals.

Additional Information

This is a full-time role engaged on an independent contractor basis. The position is based in Jamaica, but the work is remote. The role requires reliable coverage beyond regular business hours for urgent situations, and the compensation is described as variable depending on the client and the candidate’s preferences.