UX Researcher

Overview

PIB Group’s Digital Marketing function sits within the UWC Division and supports five brands across a broad range of insurance offerings, including pet, motor, childcare, and healthcare. The business is built on a long heritage, with many years of combined expertise in serving customers and shaping the sectors it operates in.

As a UX Researcher, you will work side by side with product managers, designers, and developers to uncover, prioritise, and communicate research opportunities that support both business objectives and user needs.

Key Responsibilities

• Design, run, and interpret research activities by combining new user studies with analysis of existing information.
• Prepare clear, well-structured research outputs that translate findings into practical recommendations for internal teams.
• Coordinate and carry out usability testing sessions, with support from colleagues where required.
• Take end-to-end ownership of UX research work and manage several workstreams at the same time.
• Build and maintain a research roadmap that supports ongoing product improvements.
• Recommend the most suitable research techniques based on your professional judgement and experience.
• Carry out competitor and benchmark research to inform product decisions.
• Run workshops with internal stakeholders to align research activity with business priorities.
• Represent the user perspective within the team, working with Product Managers to ensure solutions address customer pain points while supporting commercial goals.
• Use strong interpersonal influence to shape product and design choices in a fast-moving environment.

What We’re Looking For

• Confidence working in a high-energy environment focused on delivering customer value frequently.
• Strong ability to influence product and design direction through effective collaboration and communication.
• Demonstrable background in UX research and the use of remote testing platforms.
• Ability to turn findings around quickly and frame research questions that are specific, answerable, and useful.
• Experience handling the full research cycle, including planning, execution, evaluation, and iteration, while partnering effectively with stakeholders.
• Previous exposure to user groups and feedback sessions.
• A creative, solutions-focused approach with a positive mindset.
• Solid capability in both data analysis and qualitative UX research methods.
• Commercial awareness paired with a practical, constructive attitude.
• Proven experience selecting and applying appropriate qualitative research methods.
• Comfort working across both qualitative and quantitative research approaches.

Why PIB Group

PIB Group is among the UK’s fastest-growing insurance businesses and offers opportunities for career growth, professional development, and a collaborative environment where your contribution has real impact.

The company values teamwork, entrepreneurship, ambition, and fresh thinking. Candidates are encouraged to apply even if they do not meet every requirement, as long as they bring new ideas and a strong desire to develop.

Inclusion and Accessibility

PIB Group is an equal opportunities employer and is committed to building a diverse and inclusive workforce. Hiring decisions are made without discrimination on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other protected characteristic.

If you need this job advertisement in another format or require adjustments during the application or recruitment process, you can contact [email protected].