User Researcher

About the Role

Zaizi seeks a User Researcher at SFIA4 level to support government clients in the Public Safety sector within an agile, delivery-centric environment. The role involves collaborating with cross-functional teams to deeply understand user needs and design evidence-based services.

Key Responsibilities

• Plan, lead, and execute user research activities to uncover user behaviors, motivations, pain points, and needs throughout the product lifecycle.
• Translate research findings into actionable insights that guide product design, service delivery, and strategic decisions.
• Support and mentor junior User Researchers, promoting growth and maintaining high research standards.
• Collaborate closely with Product Managers, Business Analysts, UX/UI Designers, and Engineers to ensure user evidence drives decision-making.
• Design and facilitate workshops to assist research, discovery, and service improvement efforts.
• Build and maintain strong relationships with clients and stakeholders to embed user-centered approaches.
• Identify research opportunities from unclear business or user challenges.
• Provide expertise on inclusive, ethical, and accessible research practices.

Expectations and Competencies

• Demonstrate expert knowledge and practical application of diverse qualitative and quantitative research methods.
• Plan and conduct research ethically, including participant recruitment and facilitating inclusive approaches.
• Analyze and synthesize raw data into clear, evidence-based insights and recommendations.
• Communicate complex user research findings effectively to varied stakeholder groups.
• Operate flexibly and agilely across multiple projects.
• Coach and upskill colleagues on research benefits and best practices.

Requirements

• Proven experience leading user research activities using qualitative and quantitative methods.
• Strong analytical skills to convert user data into strategic insights.
• Ability to set research objectives and define appropriate methodologies.
• Experience in recruiting participants and conducting ethical, inclusive, accessible research.
• Experience mentoring or coaching other researchers.
• Must have Active SC Clearance.

Diversity and Inclusion

Zaizi encourages applications from underrepresented groups including women, Black, Asian and minority ethnic individuals, LGBTQ+ community members, people with disabilities, neurodivergent applicants, parents, carers, and candidates from lower socio-economic backgrounds. Accommodations throughout the hiring process are available upon request.

Compensation and Benefits

• Salary range: £55,000 to £65,000 per year.
• Loyalty pension scheme starting at 5% employer contribution, increasing by 0.5% annually after the third anniversary to a max of 8%.
• Comprehensive Group Life Assurance coverage.
• 10 paid days annually for Reservist Military Service.
• 25 days annual leave plus Bank Holidays; option to buy/sell additional leave.
• 2 paid volunteering days yearly.
• Fully funded professional certifications with 5 paid study days.
• £500 annual personal development fund for work-related or personal learning.
• Access to individual coaching and team training for career growth.
• Vitality Private Medical Insurance including wellness perks.
• Hybrid working arrangements supported by home office equipment allowance.
• Cycle to Work scheme and commitment to sustainable workplace health.