- Experience
- 7–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About Tools & Solutions
Tools & Solutions is an expanding B2B services company in the GCC region, delivering a comprehensive range of corporate, HR, and digital solutions. These include business incorporation and regional headquarters relocation to Saudi Arabia, real estate management, business process outsourcing, taxation, VAT, and financial services. Their HR offerings consist of assessments, consultancy, training, staffing, and people management services. On the digital side, the company specializes in SAP implementation, big data governance, IIOT, digital twins, AI, and software development. Their clientele spans leading Saudi government bodies and prominent multinational corporations.
Job Overview
We are seeking a User Experience Lead to join our team on an outsourcing basis. This pivotal role involves guiding the design and enhancement of comprehensive customer journeys across both digital and physical environments, ensuring alignment with business targets and client needs.
Key Responsibilities
- Steer the creation and enhancement of seamless customer experiences across all touchpoints.
- Formulate CX strategies aligned with company goals.
- Design service blueprints, customer journey maps, personas, and framework models.
- Engage in user research, interviews, workshops, and usability studies to uncover user requirements and challenges.
- Convert insights into practical service improvements and concepts.
- Work collaboratively with teams across Product, Business, Technology, Marketing, Operations, and Design to deliver cohesive user experiences.
- Establish and uphold UX standards, principles, and practices company-wide.
- Lead workshops focused on experience design and design thinking methodologies.
- Track and analyze user feedback, behavioral data, and UX metrics to promote ongoing enhancements.
- Communicate UX strategies and updates to senior leadership and stakeholders.
- Ensure uniformity and balance between user demands and business objectives in all interactions.
- Keep abreast of the latest trends and methods in UX, CX, and service design.
Required Qualifications
- Bachelor's degree in Human-Computer Interaction, UX, Service, Interaction or Product Design, Computer Science, or equivalent disciplines.
- Seven to ten or more years of professional experience in UX, CX, or Service Design roles.
- Demonstrable expertise in designing comprehensive customer journeys and service experiences.
- Strong knowledge of human-centered design, design thinking, and service design methodologies.
- Experience conducting both qualitative and quantitative user research.
- Proven stakeholder management and facilitation capabilities.
- Excellent analytical, communication, and presentation skills.
- Track record of leading cross-functional teams and mentoring UX designers.
Preferred Qualifications
- Advanced degree such as a master's in a relevant field.
- Experience in large-scale digital transformation projects.
- Certifications in UX, CX, or Service Design considered advantageous.
- Background working in enterprise, government, or consultancy contexts is beneficial.
Languages
- English fluency is mandatory.
- Arabic proficiency is preferred.