Travel Consultant

Role overview

This is a full-time, on-site Travel Consultant position based in Nairobi, Kenya. The role is with a Kenya-based travel services company that creates and manages tailored travel experiences for leisure and corporate customers. The organization emphasizes dependable, safe, and budget-conscious travel planning across local, regional, and international routes.

Applicants must already live in Kenya and be legally permitted to work there.

What you will do

• Advise clients on suitable travel options such as flights, lodging, transfers, tours, and travel insurance, while keeping their preferences and budgets in mind.
• Create, prepare, and verify travel reservations.
• Issue tickets and travel vouchers.
• Handle booking updates, cancellations, and other amendments.
• Coordinate with airlines, hotels, and other travel partners to complete arrangements.
• Respond to customer questions by phone, email, and face to face.
• Share correct guidance on visa rules, health-related travel rules, and required travel documents.
• Process payments and keep client information accurate inside booking systems.
• Troubleshoot travel issues and service-related complaints.
• Contribute to business growth through prompt follow-up and strong customer care.

Experience and qualifications

• A minimum of 4 years’ experience in travel consulting and travel arrangement work.
• Practical ability to build, plan, and coordinate complete travel itineraries.
• Hands-on experience with booking tools and platforms, including AERO CRS.
• Background in arranging flights, accommodation, and related travel services.
• Strong customer service, communication, and problem-solving abilities.
• Careful attention to detail and documentation accuracy.
• Ability to manage several bookings and deadlines at the same time.
• Working understanding of international and regional travel rules, visa requirements, and travel insurance options.
• Comfort using reservation systems and Microsoft Office applications.
• Experience with GDS Amadeus and NDC is required.
• A Diploma or Degree in Travel, Tourism, Hospitality, or a similar field, or equivalent practical experience.
• Capacity to work on-site in Nairobi and collaborate well with a team while maintaining a polished, client-first approach.

What the employer is looking for

The preferred candidate is organized, proactive, detail-focused, and genuinely interested in travel. You should be able to work independently, manage client expectations professionally, and deliver high-quality service in a busy environment.

How to apply

Interested candidates should send a resume and cover letter by email. Only shortlisted applicants will be contacted.